How to Create a Ring Group Ring Groups can be created to call specific extensions at the same time. This would be like creating a Ring All Call Queue without all the options that a Call Queue provides. Select the “Add Ring Group” button on the upper right side of the page. Give the ring group a name, extension, department name (optional), and site (...

For a video demonstration, go to: https://www.youtube.com/watch?v=YJ7DjUW3pAU&list=PLXADOltuavV9jC_HL7NiOiBoKA9VZIBxm&index=9   To add a shared contact that will be shared in all user’s contact list: Select “Shared Contacts” on the upper right side of the screen.   Select “Add Shard Contact” which will open a new dialogue box to add the shar...

Whether you are upgrading from our Crexendo Classic software or are brand new to Crexendo, we are excited to welcome you to our VIP platform for business communications and collaboration. The VIP Portal is designed to elevate your experience and provide you with a host of valuable benefits.   Purpose The Crexendo Guidebook is meant to be a reference...

Introduction Conference Bridges are a great way of meeting via telephone. This guide contains all the information necessary to operate your VIP conference audio bridges as a Crexendo Office Manager. Available options include: Organizations can have more than one bridge. They can be combined with video conferences (VIP HD) Each bridge can have a “lea...

Introduction: The Users section of the VIP Portal for Managers gives you the ability to manage your users in one place. This guide contains the procedures to add, edit, and reset or delete users. This action can only be done by an admin or “Office Manager” scope from the VIP Portal for Managers.   How to Add a User: For a video demonstration, go to:...

Introduction Welcome to your dedicated Voice of Customer (VOC) platform, designed to provide invaluable insights from customer interactions. This powerful tool captures, analyzes, and helps you understand the voice of your potential and existing customers, enabling you to enhance their experience, refine your offerings, and drive success. Configurat...

  For a video demonstration: Your browser does not support HTML5 video. For a Printable Version, click HERE . How to Place a Call (several options): Pick up the handset, enter the phone number, and press “Call.” Press  or , enter the phone number, and press “Call.” Enter the phone number, press “Call,” and pick up the handset. Press the line key, en...

  For a video demonstration: Your browser does not support HTML5 video. For a Printable Version, click HERE.   How to Place a Call (several options): Pick up the handset, enter the phone number, and press “Call.” Press  or , enter the phone number, and press “Call.” Enter the phone number, press “Call,” and pick up the handset. Press the line key, e...

For a video demonstration: Your browser does not support HTML5 video.   For a Printable Version, click HERE.     How to Place a Call (several options): Pick up the handset, enter the phone number, and press “Call.” Press  or , enter the phone number, and press “Send.” Enter the phone number, press “Call,” and pick up the handset. Press the line key,...

Introduction Call Queues can be used to route calls to specific groups of users in your domain. The queue places the caller on hold and presents the call to pre-defined groups of users.  You can specify different types of call queues such as Round Robin, Ring All, Linear Hunt, Linear Cascade, or Call Park.  Users that receive calls from a call queue...

Introduction Auto Attendants (AA) act as a main menu for callers. The menu can be the first step in your company’s call flow, an after-hours solution to give options when a call comes in outside business hours, or a redirect for callers to specific call queues, users, voicemails, and a dial by name directory. Auto Attendants can also be used to play...

For a video demonstration: Your browser does not support HTML5 video.   For a Printable Version, click HERE . How to Place a Call (several options): Pick up the handset, enter the phone number, and press “Call.” Press or , enter the phone number, and press “Call.” Enter the phone number, press “Call,” and pick up the handset. Press the line key, ent...

For a video demonstration: Your browser does not support HTML5 video.   For a Printable Version, click HERE .     How to Place a Call (several options): Pick up the handset, enter the phone number, and press “Call.” Press  or , enter the phone number, and press “Send.” Enter the phone number, press “Call,” and pick up the handset. Press the line key...

For a Video Demonstration: Your browser does not support HTML5 video.   For a Printable Version, click HERE . How to Place a Call (several options): Pick up the handset, enter the number, and press . Press or , enter the phone number, and press . Enter the phone number, press and pick up the headset. Press the line key, enter the number, and press ....

For a Video Demonstration: Your browser does not support HTML5 video. For a Printable Version, click HERE .   How to Place a Call (several options): Pick up the handset, enter the phone number, and press “Call.” Press or , enter the phone number, and press “Call.” Enter the phone number, press “Call,” and pick up the handset. Press the line key, ent...

  For a Video Demonstration: Your browser does not support HTML5 video.   For a Printable Version, click  HERE.     How to Place a Call (several options): Select the icon and dial the number using the keypad. Select the icon to access your contacts. Select the icon to access your recent call history.   How to Answer a Call (several options): Select ...

For a video demonstration: Your browser does not support HTML5 video.   For a printable version, click HERE .     How to Place a Call (several options): Pick up the handset, enter the phone number, and press “Send.” Press or , enter the phone number, and press “Send.” Press the line key, enter the number, and press “Send.” Select “New Call,” enter t...

For a Video Demonstration: Your browser does not support HTML5 video.   For a Printable Version, click Here .     How to Place a Call (several options): Pick up the handset, enter the phone number, and press “Call.” Press or , enter the phone number, and press “Send.” Enter the phone number, press “Call,” and pick up the handset. Press the line key,...

  For a Video Demonstration: Your browser does not support HTML5 video. For a Printable Version, click HERE.   How to Place a Call (several options): Select the icon and dial the number using the keypad. Select the icon to access your contacts. Select the icon to access your recent call history.   How to Answer a Call (several options): Select “Answ...

  For a video demonstration: Your browser does not support HTML5 video.   For a Printable Version, click HERE .     How to Place a Call (several options): Pick up the handset, enter the phone number, and press “Call.” Press  or , enter the phone number, and press “Send.” Enter the phone number, press “Call,” and pick up the handset. Press the line k...

For a video demonstration: Your browser does not support HTML5 video. For a printable version, click HERE .     How to Place a Call (several options): Pick up the handset, enter the phone number, and press “Send.” Press or , enter the phone number, and press “Send.” Press the line key, enter the number, and press “Send.” Select “New Call,” enter the...

For a video demonstration:   Your browser does not support HTML5 video.   For a printable version, click Here .   How to Place a Call (several options): Pick up the handset, enter the phone number, and press “Send.” Press the headset button or the speakerphone button, enter the phone number, and press “Send.” Enter the phone number, press “Dial,” an...