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Gideon O'Daniel
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Crexendo
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Articles by Gideon (92)
- VIP: How to Use VIP Analytics to Manage Your Call Queues and Agents Updated October 22nd, 2026 10 views
- Overview: Phone Feature Codes (Star Codes) Keypad codes for call forwarding, Do Not Disturb, call pickup, intercom, recording, and more. Updated October 22nd, 2026 1183 views
- How To: Use Video Meetings Start, schedule, and join HD video meetings, use in-meeting tools, and connect with Outlook. Updated October 22nd, 2026 673 views
- How To: Business Marketing Messaging - Send MMS (Picture Messages) Send images, PDFs, or contact cards by MMS, including supported file types and size limits. Updated October 22nd, 2026 389 views
- How To: Create and Edit Time Frames Set business hours, after-hours, and holiday schedules, then tell your phone system what to do during each. Updated October 22nd, 2026 1274 views
- Quick Start: Yealink T31G Quick reference for placing, answering, parking and transferring calls on a Yealink T31G. Updated October 22nd, 2026 619 views
- Quick Start: Yealink W79 Cordless Phone Pair a Yealink W79 handset with its base, then place, hold, park and transfer calls. Updated October 22nd, 2026 544 views
- How To: Edit Your Phones Using SNAPbuilder Change the line and feature buttons on your desk phone with SNAPbuilder. Updated October 22nd, 2026 1149 views
- Quick Start: Yealink T46U Quick reference for placing, answering, parking and transferring calls on a Yealink T46U. Updated October 22nd, 2026 655 views
- How To: Group Messaging - Set Up a Drip Campaign Send a series of scheduled follow-up texts, and learn what happens when a contact replies. Updated October 22nd, 2026 323 views
- VIP 44.5 - Features and Improvements A plain-language look at what's new for customers in VIP 44.5, including 911 alerts and recording access. Updated October 22nd, 2026 44 views
- Quick Start: Grandstream WP820 Quick reference for calling, holding, transferring, Wi-Fi and charging on a Grandstream WP820. Updated October 22nd, 2026 38 views
- Quick Start: Yealink CP965 Quick reference for placing, answering, holding and transferring calls on a Yealink CP965 conference phone. Updated October 22nd, 2026 612 views
- Quick Start: Yealink T53 Quick reference for placing, answering, parking and transferring calls on a Yealink T53. Updated October 22nd, 2026 946 views
- How To: Business Marketing Messaging - Send a Message Send a text using Quick Message or New Message, and choose the sender and recipients. Updated October 22nd, 2026 433 views
- Quick Start: Yealink W73 Cordless Phone Pair a Yealink W73 handset with its base, then place, hold, park and transfer calls. Updated October 22nd, 2026 624 views
- CXHub: Voice of Customer (VOC) Use CXHub Voice of Customer to see customer sentiment, trends and transcripts from recorded calls. Updated October 22nd, 2026 712 views
- How To: Group Messaging - Manage Blocked Senders Block a number so its messages aren't stored, and manage your blocked senders list. Updated October 22nd, 2026 346 views
- Quick Start: Yealink T44W Quick reference for placing, answering, parking and transferring calls on a Yealink T44W. Updated October 22nd, 2026 773 views
- Quick Start: Yealink T85W Quick reference for placing, answering, holding, transferring and conferencing calls on a Yealink T85W. Updated October 22nd, 2026 774 views
- VIP Version 45.0.1 - Features and Improvements A plain-language look at what's new for customers in VIP 45.0.1. Updated October 22nd, 2026 71 views
- CXHub: How to Use the SMS Parking Feature How agents pull a parked SMS chat from the queue in the CXHub Interaction Hub. Updated October 22nd, 2026 327 views
- Grandstream GXP-2160 Quick reference for placing, answering, holding, transferring and conferencing calls on a Grandstream GXP2160. Updated October 22nd, 2026 691 views
- Quick Start: Polycom E350 Quick reference for placing, answering, parking and transferring calls on a Poly E350. Updated October 22nd, 2026 733 views
- How To: Navigate and Use the Call History Section of the Portal See all calls for your domain, filter them, find recordings and block spam callers in the VIP Portal. Updated October 22nd, 2026 651 views
- Device Firmware and BYOD Validation A reference for current device firmware and minimum firmware for Bring Your Own Device Validation Updated October 22nd, 2026 354 views
- Overview: International Number Availability & Porting Countries The countries where Crexendo can provide or port numbers, and what to expect for international ports. Updated October 22nd, 2026 378 views
- Quick Start: Yealink T73W Quick reference for placing, answering, holding, transferring and conferencing calls on a Yealink T73W. Updated October 22nd, 2026 821 views
- How To: Create a Ring Group Ring several extensions at once, like a simple Ring All call queue. Updated October 22nd, 2026 641 views
- CXHub: How to Setup SMS Campaigns Set up SMS campaigns in CXHub, from adding numbers in VIP to building the IVR flow. Updated October 28th, 2026 548 views
- How To: Access Voice AI Studio as a Reseller Let a reseller open a customer's Voice AI Studio by masquerading as an Office Manager. Updated October 22nd, 2026 486 views
- How To: Navigate the Inventory Section of the Portal A walk through the Inventory section: phone numbers, SMS numbers, phone hardware and fax accounts. Updated October 22nd, 2026 1227 views
- Quick Start: Yealink T87W Quick reference for placing, answering, holding, transferring and conferencing calls on a Yealink T87W. Updated October 22nd, 2026 756 views
- Quick Start: Polycom E450 Quick reference for placing, answering, parking and transferring calls on a Poly E450. Updated October 22nd, 2026 695 views
- Quick Start: Grandstream GRP2613 Quick reference for calling, transferring, conferencing, parking and DND on a Grandstream GRP2613. Updated October 22nd, 2026 45 views
- How To: Group Messaging - Set an Away Message Turn a canned response into an auto-reply for incoming texts while you're away. Updated October 22nd, 2026 345 views
- How To: Manage Calls Using the Attendant Console Answer, transfer, and monitor calls for your whole office from one screen. Updated October 22nd, 2026 526 views
- How To: Add a Shared Contact Add a contact that everyone in your company can see in their directory. Updated October 22nd, 2026 596 views
- How To: Group Messaging - Create and Edit Contact Lists Build contact lists for blasts and grow them automatically with auto-subscribe keywords. Updated October 22nd, 2026 305 views
- How To: Group Messaging - Create a Blast Campaign Create, schedule, and send a blast to a contact list, with tips to reduce opt-outs. Updated October 22nd, 2026 375 views
- How To: Use HD Video Conferencing Start, join, and run HD video meetings, including screen sharing. Updated November 4th, 2026 445 views
- How To: Group Messaging - Add, Edit, Import, and Delete Contacts Manage your Group Messaging contacts, including CSV imports and opt-out and consent fields. Updated October 22nd, 2026 452 views
- EVP: Crexendo Extend: Tango User Guide Install the Tango Extend business eSIM and make and take business calls on iPhone, Samsung or Pixel. Updated October 27th, 2026 427 views
- How To: Group Messaging - Create Canned Responses Save pre-written replies, set keyword auto-replies, and choose one as your away message. Updated October 22nd, 2026 354 views
- How To: Run Call Center Reports and Metrics Build, schedule and export call center reports on queues and agents. Updated November 3rd, 2026 835 views
- Quick Start: Yealink T33G Quick reference for placing, answering, parking and transferring calls on a Yealink T33G. Updated October 22nd, 2026 1001 views
- Quick Start: Yealink T58W Pro Quick reference for placing, answering, parking and transferring calls on a Yealink T58W Pro. Updated October 22nd, 2026 1185 views
- How To: Navigate Call Center as a Call Center Supervisor A supervisor's tour of Call Center in the VIP Portal: queues, agents, monitoring and reports. Updated October 22nd, 2026 757 views
- How To: Block SPAM and Robocalls Block spam or robocall numbers for one user or for the whole domain. Updated October 22nd, 2026 572 views
- How To: Add Music On Hold to the Domain and to Call Queues Add your own hold music and on-hold messages to the domain or to specific call queues. Updated October 22nd, 2026 1113 views
- Quick Start: Group Messaging Get up and running with Group Messaging: sign in, send texts, and manage contacts. Updated October 22nd, 2026 1219 views
- How To: Set Up a Group (Shared) Voicemail Box Create a shared voicemail box and let your team access it from desk phones, email, or the mobile app. Updated October 27th, 2026 1285 views
- CXHub: Getting Started for Administrators and Supervisors A tour of CXHub for admins and supervisors, plus everyday tasks like skills, dispositions and recordings. Updated November 4th, 2026 732 views
- Overview: Business Marketing Messaging - Automations What automation templates are, where to find them, and best practices for testing and naming. Updated October 22nd, 2026 340 views
- Overview: Business Marketing Messaging - Automation Conditions How conditions decide when an automation triggers, alone or combined. Updated October 22nd, 2026 354 views
- CXHub: How to Create a Campaign Create CXHub voice inbound, voice outbound, SMS and webchat campaigns. Updated November 4th, 2026 565 views
- Overview: Business Marketing Messaging - Automation Actions & Settings What each automation action does: list changes, auto-replies, forwarding, unsubscribes, and webhooks. Updated October 22nd, 2026 351 views
- Quick Start: Polycom VVX 250 Quick reference for placing, answering, parking and transferring calls on a Poly VVX 250. Updated October 22nd, 2026 766 views
- How To: Create and Edit Auto Attendants Build a phone menu that greets callers and routes them to people, queues, voicemail, or a dial-by-name directory. Updated October 22nd, 2026 1964 views
- Quick Start: Yealink T57W Quick reference for placing, answering, parking and transferring calls on a Yealink T57W. Updated October 22nd, 2026 784 views
- How To: Navigate and Use Your Crexendo Desk Phone Everyday desk phone basics: making, answering, holding, transferring, parking, and conferencing calls. Updated October 22nd, 2026 2360 views
- How To: Business Marketing Messaging - Schedule Messages Schedule one-to-one messages or campaigns to send later (prepaid accounts need auto top-up). Updated October 22nd, 2026 406 views
- How To: Create, Edit, and Reset/Delete Users Add, edit, reset and delete users in the VIP Portal for Managers. Updated November 3rd, 2026 2216 views
- How To: Use SMS (Texting) An overview of sending and receiving texts from your Crexendo number. Updated October 22nd, 2026 1231 views
- How To: Use the Microsoft Teams Integration with Crexendo Make and take Crexendo calls in the Microsoft Teams desktop and mobile apps. Updated October 22nd, 2026 561 views
- How To: Navigate and Use the Mobile App Make, transfer, and text from your phone, check voicemail, and use the company directory in the VIP Mobile app. Updated November 3rd, 2026 2357 views
- How To: Use Voice AI Studio Create professional greetings, auto attendant and hold messages with Voice AI Studio. Updated October 22nd, 2026 611 views
- How To: Use the Web Phone Use your computer as a phone: make and take calls, check voicemail, chat, and change your greeting from your browser. Updated November 4th, 2026 2167 views
- How To: Create a Night Mode Button Create a phone button that switches calls to your after-hours destination with one press. Updated October 22nd, 2026 524 views
- How To: Create and Edit Call Queues Route callers to a group of agents with Round Robin, Ring All, Linear Hunt, and other queue types. Updated October 22nd, 2026 2194 views
- How To: Use the Portal for Users and Agents Manage your own voicemail, texts, faxes, contacts, answering rules, and call history in the VIP Portal. Updated October 22nd, 2026 1435 views
- Overview: Business Marketing Messaging - Message Status Definitions & Codes What each message status and delivery code means, and where to find them in campaign reports. Updated October 22nd, 2026 533 views
- How To: Fax and Setup a Fax Account Send and receive faxes on Crexendo VIP and choose which email addresses receive incoming faxes. Updated October 27th, 2026 1768 views
- How To: Business Marketing Messaging - Import Contacts Import contacts from a CSV or Excel file and map them to the right fields and lists. Updated October 22nd, 2026 406 views
- CXHub: How to Add Music to a Campaign Add your own hold and transfer music to a CXHub campaign. Updated October 22nd, 2026 436 views
- CXHub: Getting Started for Agents A CXHub guide for agents: logging in, the agent dashboard, and handling inbound and outbound calls. Updated October 22nd, 2026 764 views
- How To: Business Marketing Messaging - Send SMS Campaigns Send a bulk SMS campaign to pasted numbers, saved lists, segments, or an uploaded file. Updated October 22nd, 2026 416 views
- How To: Record Calls and Access Call Recordings Turn call recording on or off and listen to recordings (kept 90 days unless offloaded to external storage). Updated November 3rd, 2026 1463 views
- How To: Business Marketing Messaging - Create and Manage Contact Lists Create, sort, share, export, and delete contact lists for targeted messaging. Updated October 22nd, 2026 233 views
- Overview: Business Marketing Messaging - Campaign Status Notifications What each campaign status banner means after you send, and what to do next. Updated October 22nd, 2026 366 views
- How To: Set Up Phones for an Executive and Assistant Ring both executive and assistant, hand off calls in one tap, and listen in without hold music. Updated October 22nd, 2026 246 views
- Quick Start: Yealink T74W Quick reference for placing, answering, holding, transferring and conferencing calls on a Yealink T74W. Updated October 22nd, 2026 791 views
- Quick Start: Yealink CP935 Quick reference for placing, answering, holding and transferring calls on a Yealink CP935 conference phone. Updated October 22nd, 2026 559 views
- Quick Start: Yealink T54W Get started with the Yealink T54W: placing calls, transfers, voicemail, and a printable quick-reference guide. Updated October 23rd, 2026 1420 views
- How To: Group Messaging - Navigate the Conversation Pane Start, archive, delete, and export conversations, and understand opt-in and consent status. Updated October 22nd, 2026 390 views
- CXHub: Historic Reports Use CXHub Interaction Analyst for historical reports, with data limits and a glossary of terms. Updated October 22nd, 2026 605 views
- How To: Use My Voicemail and It's Features Check and manage your voicemail from your desk phone, the VIP Portal, the web phone or the mobile app. Updated October 22nd, 2026 1498 views
- CXHub: Live Reports Real-time CXHub reports on today's agents, calls, dispositions, SLA, SMS and more. Updated October 22nd, 2026 491 views
- Quick Start: Yealink T34W Quick reference for placing, answering, parking and transferring calls on a Yealink T34W. Updated October 22nd, 2026 696 views
- How To: Group Messaging - Send a Reminder Message Schedule a one-to-one follow-up message to a contact, then edit or delete it before it sends. Updated October 22nd, 2026 363 views
- How To: Create and Use Conference Bridges Create and use audio conference bridges, including dedicated vs. owned bridges and leader controls. Updated November 3rd, 2026 918 views
- How To: Group Messaging - Switch Numbers Toggle between your own number and any shared numbers assigned to you. Updated October 22nd, 2026 345 views