Business Marketing Messaging

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How To: Business Marketing Messaging - Send a Message

Symptoms I can’t find the Quick Message icon. The Send now button is disabled or nothing sends. My message is...

March 30th, 2026 202 views 0 likes
Problem: Business Marketing Messaging - Can't Find Quick Message Icon

Symptoms Where is the Quick Message icon in MessageMedia Eligibility This article is eligible for all users sending SMS...

March 30th, 2026 196 views 0 likes
Problem: Business Marketing Messaging - Send Now Button is Disabled

Symptoms Where is the Send Now button in MessageMedia Send now button is disabled Nothing is sending Eligibility This...

March 30th, 2026 185 views 0 likes
Problem: Business Marketing Messaging - Message is Longer than Expected

Symptoms Message is longer than expected My message uses multiple credits Eligibility This article is eligible for all users...

March 30th, 2026 192 views 0 likes
Problem: Business Marketing Messaging - Missing Contacts

Symptoms I am missing contacts I am missing lists I am missing segments Eligibility This article is eligible for...

March 30th, 2026 184 views 0 likes
FAQs: Business Marketing Messaging

Sending a Message When should I use Quick Message vs New Message? Quick Message: best for fast, one-off texts. New...

March 30th, 2026 289 views 0 likes
How To: Business Marketing Messaging - Import Contacts from File

Objective Provides guidance on importing contacts into Business Marketing Messaging, including file formatting, field mapping (standard and custom), and completing...

April 21st, 2026 211 views 0 likes
Problem: Business Marketing Messaging - Import fails

Symptoms Import fails contacts show as invalid Procedure Confirm file type is one of the following: .csv .xls .xlsx ...

April 21st, 2026 187 views 0 likes
Problem: Business Marketing Messaging - Contacts Imported but not on the Right List

Symptoms Contacts imported but not in the right list Procedure Verify that you selected the correct list under Add...

April 21st, 2026 196 views 0 likes
Problem: Business Marketing Messaging - Contacts Unsubscribed after Import

Symptoms Contacts are still unsubscribed after import Procedure Reimporting does not resubscribe. Unsubscribed contacts remain unsubscribed and must be...

April 21st, 2026 207 views 0 likes
Problem: Business Marketing Messaging - Custom Field Missing from Mapping Dropdown

Symptoms Custom field missing from mapping dropdown Procedure Use + Add custom field during mapping, then reselect it from...

April 21st, 2026 163 views 0 likes
How To: Business Marketing Messaging - Send Campaign

Symptoms I need to send a campaign Eligibility Access to Business Marketing Messaging Permission to create and send campaigns...

April 27th, 2026 289 views 0 likes
Error: Business Marketing Messaging - Campaign cancelled

Objective After you send a campaign, Business Marketing Messaging displays status notifications that show where your send is up to...

April 27th, 2026 283 views 0 likes
Error: Business Marketing Messaging - Messages rejected

Objective After you send a campaign, Business Marketing Messaging displays status notifications that show where your send is up to...

April 27th, 2026 260 views 0 likes
Error: Business Marketing Messaging - Your account has insufficient funds

Objective After you send a campaign, Business Marketing Messaging displays status notifications that show where your send is up to...

April 27th, 2026 278 views 0 likes
Error: Business Marketing Messaging - Sending limit reached

Objective After you send a campaign, Business Marketing Messaging displays status notifications that show where your send is up to...

April 27th, 2026 265 views 0 likes
How To: Business Marketing Messaging - Send SMS Campaign

Symptoms How can I send an SMS campaign Eligibility Login access to the Business Marketing Messaging platform An approved/available...

April 28th, 2026 276 views 0 likes
How To: Business Marketing Messages - Send MMS

Objective MMS (Multimedia Messaging) in Business Marketing Messaging lets you send a file attachment (like an image, PDF, or contact...

April 28th, 2026 163 views 0 likes
Problem: Business Marketing Messaging - No Attach message (MMS)

Objective MMS (Multimedia Messaging) in Business Marketing Messaging lets you send a file attachment (like an image, PDF, or contact...

April 28th, 2026 130 views 0 likes
Problem: Business Marketing Messaging - Cannot Send MMS using Phone

Objective MMS (Multimedia Messaging) in Business Marketing Messaging lets you send a file attachment (like an image, PDF, or contact...

April 28th, 2026 166 views 0 likes
Problem: Business Marketing Messaging - Cannot Receive MMS Replies

Objective MMS (Multimedia Messaging) in Business Marketing Messaging lets you send a file attachment (like an image, PDF, or contact...

April 28th, 2026 144 views 0 likes

cxdo Knowledge

How To: Business Marketing Messaging - Send a Message

Problem: Business Marketing Messaging - Can't Find Quick Message Icon

Problem: Business Marketing Messaging - Send Now Button is Disabled

Problem: Business Marketing Messaging - Message is Longer than Expected

Problem: Business Marketing Messaging - Missing Contacts

FAQs: Business Marketing Messaging

How To: Business Marketing Messaging - Import Contacts from File

Problem: Business Marketing Messaging - Import fails

Problem: Business Marketing Messaging - Contacts Imported but not on the Right List

Problem: Business Marketing Messaging - Contacts Unsubscribed after Import

Problem: Business Marketing Messaging - Custom Field Missing from Mapping Dropdown

How To: Business Marketing Messaging - Send Campaign

Error: Business Marketing Messaging - Campaign cancelled

Error: Business Marketing Messaging - Messages rejected

Error: Business Marketing Messaging - Your account has insufficient funds

Error: Business Marketing Messaging - Sending limit reached

How To: Business Marketing Messaging - Send SMS Campaign

How To: Business Marketing Messages - Send MMS

Problem: Business Marketing Messaging - No Attach message (MMS)

Problem: Business Marketing Messaging - Cannot Send MMS using Phone

Problem: Business Marketing Messaging - Cannot Receive MMS Replies