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Expired or Mismatched Time Frame (Always Showing as Expired) Why does an Always Time Frame show Expired? Reference: Problem: VIP...
April 15th, 2026 249 views 0 likes
Objective Create a Night Mode / Time Frame Toggle button that routes calls to an after-hours destination. User Context How...
April 15th, 2026 336 views 0 likes
User Context I am having problem with my Night Mode button Procedure Go to Inventory, then select the Phone...
April 15th, 2026 163 views 0 likes
User Context I am having problems with my Night mode button Night mode button not showing in my phone The...
April 15th, 2026 182 views 0 likes
User Context I am having problems with my Night Mode button Calls aren’t routing to after-hours when Night Mode is...
April 15th, 2026 184 views 0 likes
User Context Create a new answering rule Procedure You can create a new Answering Rule in two different tabs:...
May 6th, 2026 411 views 0 likes
User Context How can I block spam calls Procedure If you would like to block a SPAM or Robocall...
May 6th, 2026 283 views 0 likes
Objective Time-based call routing allows you to determine where calls are routed based on when they come in. This can...
May 7th, 2026 721 views 0 likes
Objective Customers typically already have an extension scheme in place. When building out a new domain, we should strive to...
May 20th, 2026 259 views 0 likes
User Context Calls are not routing to the Group Voicemail Procedure Confirm the call flow routes to the Group...
May 21st, 2026 119 views 0 likes
Objective This guide shows you how to create Caller ID-based routing for outbound calls. This will need to be set...
June 1st, 2026 137 views 0 likes
Objective Some users do not like the default message "your call is now being forwarded" to be played when calls...
June 1st, 2026 69 views 0 likes
Objective In your Crexendo VIP, you have the option to set up your call queues to offer your callers the...
June 15th, 2026 65 views 0 likes
Objective This guide will explain how to set up Time Frames for your inbound call routing as well as for...
July 15th, 2026 168 views 0 likes
July 15th, 2026 66 views 0 likes
Symptoms How to assign an auto attendant greeting to play during a specific time frame Procedure If you have...
July 15th, 2026 96 views 0 likes
Objective This use case supports an “Executive Assistant” call flow where executives and their assistants each have a direct number,...
July 22nd, 2026 32 views 0 likes
Objective To ensure your AI Receptionist is ready to take calls during the appropriate hours, add it to the Time...
September 3rd, 2026 23 views 0 likes
User Context I am receiving spam calls Procedure If you keep getting sales calls more than 31 days after...
September 9th, 2026 30 views 0 likes
Objective Ring Groups can be created to call specific extensions at the same time. This would be like creating a...
September 9th, 2026 12 views 0 likes