Please fill out the contact form below and we will reply as soon as possible.
Symptoms I want to setup the enhanced voicemail Procedure If you would like to add the option to dial...
April 1st, 2026 236 views 0 likes
User Context I want to make a call in the mobile app I want to make a call on the...
April 6th, 2026 292 views 0 likes
User Context I want to transfer a call How can I transfer a call in VIP Mobile app Procedure...
April 6th, 2026 290 views 0 likes
User Context How can I add another call to my current call How can I do a conference call How...
April 6th, 2026 327 views 0 likes
User Context How can I speak with the person before transferring the call Procedure Select Attended Transfer. This action...
April 6th, 2026 279 views 0 likes
How To: VIP Mobile App - Make a Call Symptoms I want to make a call in the mobile app...
April 6th, 2026 333 views 0 likes
How To: VIP Mobile App - Add Another Caller to a Call Symptoms How can I add another call to...
April 6th, 2026 330 views 0 likes
User Context How to transfer a call Procedure Select the Transfer button Select either to transfer to one of...
April 6th, 2026 319 views 0 likes
User Context How to park a call in Webphone Procedure Select Park call Select an available call park to...
April 6th, 2026 321 views 0 likes
Objective You can access your voicemail and its settings through multiple platforms, including your desk phone, mobile app, web phone,...
April 7th, 2026 276 views 0 likes
April 7th, 2026 794 views 0 likes
Symptoms I want to add a new voicemail greeting Procedure Select the Manage button Select Add Greeting at the...
April 7th, 2026 376 views 0 likes
User Context How to check voicemail Procedure Within the Crexendo Web Phone, select Voicemail from the navigation pane. The...
April 7th, 2026 253 views 0 likes
User Context I need to check voicemail on my app Procedure If you have missed a call or received...
April 7th, 2026 214 views 0 likes
User Context How can I answer a call Procedure When you are not on another call Lift the handset...
May 6th, 2026 209 views 0 likes
User Context How can I make a call Procedure Internal Call Lift the handset. Dial the extension. Press Send...
May 6th, 2026 205 views 0 likes
User Context How can I answer a call Procedure Call Park places a call into a shared “hold queue”...
May 6th, 2026 232 views 0 likes
User Context How can I transfer a call Procedure There are two common transfer types: Attended (consult first) and...
May 6th, 2026 260 views 0 likes
User Context How can I place a call on hold using my desk phone Procedure Press Hold (soft key...
May 6th, 2026 187 views 0 likes
User Context How can I do a conference call Procedure NOTE: You can add up to 3 people for...
May 6th, 2026 192 views 0 likes
User Context call park is not working Procedure Confirm you are dialing the correct park extension (often 9001, 9002,...
May 6th, 2026 177 views 0 likes
User Context Star codes are not working Procedure Some star codes require permissions (monitoring, recording, call center agent codes)....
May 6th, 2026 204 views 0 likes
User Context How can I block spam calls Procedure If you would like to block a SPAM or Robocall...
May 6th, 2026 283 views 0 likes
User Context VIP International "Light" Dial Plan Procedure COUNTRY DIAL CODE Argentina 1154 Aruba 11297 Australia 1161 Bangladesh 11880...
May 11th, 2026 211 views 0 likes
Objective Feature codes (also called star codes) let you quickly control calling features directly from your Crexendo phone keypad—such as...
May 20th, 2026 404 views 0 likes
Objective A Group (Shared) Voicemail Box is a dedicated voicemail mailbox that multiple users can monitor. This article shows you...
May 21st, 2026 289 views 0 likes
User Context Voicemails aren’t notifying the right inbox/email Procedure Re-check the Group Voicemail user’s Voicemail tab settings. Confirm voicemail-to-email...
May 21st, 2026 120 views 0 likes
User Context Calls are not routing to the Group Voicemail Procedure Confirm the call flow routes to the Group...
May 21st, 2026 119 views 0 likes
User Context The Group Voicemail key doesn’t appear on the phone Procedure Confirm you added a Line Appearance (or...
May 21st, 2026 94 views 0 likes
User Context VIP Mobile App users don’t see the shared mailbox Procedure Confirm the user is subscribed to the...
May 21st, 2026 110 views 0 likes
Objective Some users do not like the default message "your call is now being forwarded" to be played when calls...
June 1st, 2026 69 views 0 likes
User Context Enabling International Calling in VIP Procedure In VIP Admin, go into the User Profile and change International...
June 15th, 2026 89 views 0 likes
Objective This article explains how you can spontaneously set your status to Do Not Disturb (DND) across all your devices...
June 15th, 2026 84 views 0 likes
User Context How to enable flexible caller ID Procedure NOTE: Flexible ID requests go to SD3 . SD3...
August 11th, 2026 33 views 0 likes
Objective The National Do Not Call Registry is run by the Federal Trade Commission (FTC). Registering a number tells legitimate...
September 9th, 2026 22 views 0 likes
User Context I am receiving spam calls Procedure If you keep getting sales calls more than 31 days after...
September 9th, 2026 30 views 0 likes
Objective The Do Not Call Registry does not cover fax numbers. The FTC is explicit about this: the Registry is...
September 9th, 2026 24 views 0 likes