Get Started - Crexendo Academy

Onboarding and training for users, admins, and supervisors.

All topics

• How To: Add Music On Hold to the Domain and to Call Queues Introduction Crexendo VIP Portal allows you to add customized hold music and mess Admin Essentials
• How To: Create and Edit Auto Attendants Build a phone menu that greets callers and routes them to people, queues, voicemail, or a dial-by-name directory. Admin Essentials
• How To: Create and Edit Call Queues Route callers to a group of agents with Round Robin, Ring All, Linear Hunt, and other queue types. Admin Essentials
• How To: Create and Edit Time Frames Set business hours, after-hours, and holiday schedules, then tell your phone system what to do during each. Admin Essentials
• How To: Create, Edit, and Reset/Delete Users Introduction: The Users section of the VIP Portal for Managers gives you the abil Admin Essentials
• How To: Navigate the Inventory Section of the Portal Introduction The Inventory section of your Crexendo Portal provides the Office Ma Admin Essentials
• How To: Record Calls and Access Call Recordings Turn call recording on or off and listen to recordings (kept 90 days unless offloaded to external storage). Admin Essentials
• How To: Manage Calls Using the Attendant Console Answer, transfer, and monitor calls for your whole office from one screen. Supervisor Essentials
• How To: Navigate Call Center as a Call Center Supervisor Introduction Call Center for Supervisors gives a call queue supervisor the abilit Supervisor Essentials
• How To: Run Call Center Reports and Metrics Introduction VIP Call Center gives you the ability to gather data on queues and a Supervisor Essentials
• How To: Navigate and Use the Mobile App Make, transfer, and text from your phone, check voicemail, and use the company directory in the VIP Mobile app. User Essentials
• How To: Navigate and Use Your Crexendo Desk Phone Everyday desk phone basics: making, answering, holding, transferring, parking, and conferencing calls. User Essentials
• How To: Use My Voicemail and It's Features Introduction Accessing your voicemail and voicemail settings can be done from sev User Essentials
• How To: Use the Portal for Users and Agents Manage your own voicemail, texts, faxes, contacts, answering rules, and call history in the VIP Portal. User Essentials
• How To: Use the Web Phone Use your computer as a phone: make and take calls, check voicemail, chat, and change your greeting from your browser. User Essentials
• Overview: Phone Feature Codes (Star Codes) Keypad codes for call forwarding, Do Not Disturb, call pickup, intercom, recording, and more. User Essentials
• Introduction - Start Here Whether you are upgrading from our Crexendo Classic software or are brand new to Welcome & Start Here
• VIP For Administrators - Start Here New to VIP or upgrading from Crexendo Classic? Start here for an overview of the admin tools and training. Welcome & Start Here
• Welcome to Crexendo Support   Client Onboarding & Support Guide Welcome to Crexendo We’re excited to supp Welcome & Start Here