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How To: Business Marketing Messaging - Send a Message

User Context I can’t find the Quick Message icon. The Send now button is disabled or nothing sends. My message...

March 30th, 2026 213 views 0 likes
Problem: Business Marketing Messaging - Can't Find Quick Message Icon

User Context Where is the Quick Message icon in MessageMedia Eligibility This article is eligible for all users sending...

March 30th, 2026 207 views 0 likes
Problem: Business Marketing Messaging - Send Now Button is Disabled

User Context Where is the Send Now button in MessageMedia Send now button is disabled Nothing is sending Eligibility...

March 30th, 2026 195 views 0 likes
Problem: Business Marketing Messaging - Message is Longer than Expected

User Context Message is longer than expected My message uses multiple credits Eligibility This article is eligible for all...

March 30th, 2026 204 views 0 likes
Problem: Business Marketing Messaging - Missing Contacts

User Context I am missing contacts I am missing lists I am missing segments Eligibility This article is eligible...

March 30th, 2026 191 views 0 likes
FAQs: Business Marketing Messaging

Sending a Message When should I use Quick Message vs New Message? Quick Message: best for fast, one-off texts. New...

March 30th, 2026 313 views 0 likes
How To: VIP Group Messaging - Access

Objective Crexendo VIP Group Messaging provides the platform for your business to send and receive SMS/MMS to/from your clients using...

March 31st, 2026 338 views 0 likes
How To: VIP Group Messaging - Start a New Conversation

Objective Crexendo VIP Group Messaging provides the platform for your business to send and receive SMS/MMS to/from your clients using...

March 31st, 2026 323 views 0 likes
How To: VIP Group Messaging - Search for User Guides

Objective Crexendo VIP Group Messaging provides the platform for your business to send and receive SMS/MMS to/from your clients using...

March 31st, 2026 509 views 0 likes
Overview: VIP Group Messaging

Description Crexendo VIP Group Messaging provides the platform for your business to send and receive SMS/MMS to/from your clients using...

March 31st, 2026 283 views 0 likes
How To: VIP Portal - Receive Inbound Faxes

User Context I need to receive inbound faxes Procedure Once the fax feature is enabled by Crexendo, incoming faxes...

April 13th, 2026 380 views 0 likes
How To: VIP Portal - Send Outbound Faxes

User Context How to send outbound faxes in VIP Portal Procedure VIP Faxing allows you to send and receive...

April 13th, 2026 629 views 0 likes
How To: Business Marketing Messaging - Import Contacts from File

Objective Provides guidance on importing contacts into Business Marketing Messaging, including file formatting, field mapping (standard and custom), and completing...

April 21st, 2026 229 views 0 likes
Problem: Business Marketing Messaging - Import fails

User Context Import fails contacts show as invalid Procedure Confirm file type is one of the following: .csv .xls...

April 21st, 2026 198 views 0 likes
Problem: Business Marketing Messaging - Contacts Imported but not on the Right List

User Context Contacts imported but not in the right list Procedure Verify that you selected the correct list under...

April 21st, 2026 206 views 0 likes
Problem: Business Marketing Messaging - Contacts Unsubscribed after Import

User Context Contacts are still unsubscribed after import Procedure Reimporting does not resubscribe. Unsubscribed contacts remain unsubscribed and must...

April 21st, 2026 217 views 0 likes
Problem: Business Marketing Messaging - Custom Field Missing from Mapping Dropdown

User Context Custom field missing from mapping dropdown Procedure Use + Add custom field during mapping, then reselect it...

April 21st, 2026 173 views 0 likes
How To: Business Marketing Messaging - Send Campaign

User Context I need to send a campaign Eligibility Access to Business Marketing Messaging Permission to create and send...

April 27th, 2026 306 views 0 likes
Error: Business Marketing Messaging - Campaign cancelled

Objective After you send a campaign, Business Marketing Messaging displays status notifications that show where your send is up to...

April 27th, 2026 303 views 0 likes
Error: Business Marketing Messaging - Messages rejected

Objective After you send a campaign, Business Marketing Messaging displays status notifications that show where your send is up to...

April 27th, 2026 283 views 0 likes
Error: Business Marketing Messaging - Your account has insufficient funds

Objective After you send a campaign, Business Marketing Messaging displays status notifications that show where your send is up to...

April 27th, 2026 306 views 0 likes
Error: Business Marketing Messaging - Sending limit reached

Objective After you send a campaign, Business Marketing Messaging displays status notifications that show where your send is up to...

April 27th, 2026 289 views 0 likes
How To: Business Marketing Messaging - Send SMS Campaign

Symptoms How can I send an SMS campaign Eligibility Login access to the Business Marketing Messaging platform An approved/available...

April 28th, 2026 294 views 0 likes
How To: Business Marketing Messages - Send MMS

Objective MMS (Multimedia Messaging) in Business Marketing Messaging lets you send a file attachment (like an image, PDF, or contact...

April 28th, 2026 174 views 0 likes
Problem: Business Marketing Messaging - No Attach message (MMS)

Objective MMS (Multimedia Messaging) in Business Marketing Messaging lets you send a file attachment (like an image, PDF, or contact...

April 28th, 2026 136 views 0 likes
Problem: Business Marketing Messaging - Cannot Send MMS using Phone

Objective MMS (Multimedia Messaging) in Business Marketing Messaging lets you send a file attachment (like an image, PDF, or contact...

April 28th, 2026 179 views 0 likes
Problem: Business Marketing Messaging - Cannot Receive MMS Replies

Objective MMS (Multimedia Messaging) in Business Marketing Messaging lets you send a file attachment (like an image, PDF, or contact...

April 28th, 2026 152 views 0 likes
How To: VIP Group Messaging - Set Away Message

Objective Away Messages act as auto-responders to inbound messages. When an Away Message is active, and you receive a message,...

May 13th, 2026 300 views 0 likes
Problem: VIP Group Messaging - Away Message Troubleshooting

User Context My Away Message isn’t sending an auto-reply. I’m worried about auto-responder loops. Procedure If a user cannot...

May 13th, 2026 120 views 0 likes
Problem: VIP Group Messaging - Away Messaging Isn't Sending Auto Reply

User Context My Away Message isn’t sending an auto-reply. Procedure Follow these guidelines: Verify an Away Message is currently...

May 13th, 2026 151 views 0 likes
Overview: VIP Group Messaging - Conversation Page

Description The Conversations page is where you will spend most of your time communicating with your contacts. It includes your...

May 13th, 2026 304 views 0 likes
How To: VIP Group Messaging - Manually Opt-Out a Contact

User Context How to manually opt out a contact Procedure Open the contact’s Contact Details page. Check the Opted...

May 13th, 2026 275 views 0 likes
How To: VIP Group Messaging - Delete or Archive Conversation

User Context How to archive conversation How to delete a conversation Procedure Archiving inactive conversations helps maintain the best...

May 13th, 2026 245 views 0 likes
How To: VIP Group Messaging - Export Message History

User Context How to export messages Procedure You can export message history from an individual conversation using Export Messages....

May 13th, 2026 223 views 0 likes
How To: VIP Group Messaging - Send an MMS

User Context How to send an MMS Procedure You can send and receive MMS messages. MMS is currently limited...

May 13th, 2026 267 views 0 likes
How To: VIP Group Messaging - Send Canned Response

User Context How to create a canned response Procedure Canned responses are pre-written messages you can use for common...

May 13th, 2026 239 views 0 likes
How To: VIP Group Messaging - Apply Drip Campaign

User Context How to apply a drip campaign Procedure Drip campaigns are scheduled message sequences designed to engage contacts...

May 13th, 2026 247 views 0 likes
Problem: VIP Group Messaging - Consent Message Status is Not Visible

User Context Consent message is not available Procedure If the consent message status is not visible for a user,...

May 13th, 2026 221 views 0 likes
Problem: VIP Group Messaging - Message History Exports Troubleshooting

User Context Exports fail repeatedly Procedure If exports fail repeatedly, validate the date range (must be within 7 days)...

May 13th, 2026 249 views 0 likes
Problem: VIP Group Messaging - MMS Delivery Issues

User Context MMS delivery issues occur Procedure If MMS delivery issues occur, confirm file size recommendations and carrier limitations. ...

May 13th, 2026 235 views 0 likes
FAQs: VIP Group Messaging

Reminders What do the blue dots on the calendar mean? A blue dot indicates there is at least one scheduled...

May 13th, 2026 190 views 0 likes
How To: VIP Group Messaging - Create or Edit Drip Campaign

Symptoms How to create a drip campaign How to edit a drip campaign Procedure NOTE: How do Drip Campaigns...

May 14th, 2026 157 views 0 likes
How To: VIP Group Messaging - Delete Drip Campaign

User Context I want to delete my drip campaign Procedure IMPORTANT: Deleting a drip campaign permanently removes it and...

May 14th, 2026 173 views 0 likes
Problem: VIP Group Messaging - Future Drips Stopped Sending

User Context Future drips have stopped sending Procedure If the contact replied, the system automatically stops any future drips...

May 14th, 2026 196 views 0 likes
Problem: VIP Group Messaging - Contacts Opting-out after Starting Campaign

User Context Contacts are opting out after starting a campaign Procedure Review message tone and frequency to ensure the...

May 14th, 2026 126 views 0 likes
How To: VIP Group Messaging - Create or Edit Blast Campaign

Objective Blasts are a great way to send the same message out to a list of contacts. They are commonly...

May 15th, 2026 268 views 0 likes
How To: VIP Group Messaging - Delete Blast Campaign

Objective Blasts are a great way to send the same message out to a list of contacts. They are commonly...

May 15th, 2026 201 views 0 likes
Problem: VIP Group Messaging - Blast Taking Longer to Deliver

User Context My Blast is taking longer than expected to deliver Procedure Follow these guidelines: Blasts are sent using...

May 15th, 2026 126 views 0 likes
How To: VIP Group Messaging - Create or Edit Reminder

Objective Reminders let you schedule messages to be sent to individual contacts at a future date and time. This is...

May 15th, 2026 240 views 0 likes
How To: VIP Group Messaging - Delete a Reminder

Objective Reminders let you schedule messages to be sent to individual contacts at a future date and time. This is...

May 15th, 2026 228 views 0 likes
Problem: VIP Group Messaging - No Reminder on Calendar

User Context I don’t see my reminder on the calendar Procedure Follow these guidelines: Verify you clicked Save after...

May 15th, 2026 110 views 0 likes
Problem: VIP Group Messaging - Can't Edit or Delete a Reminder

Symptoms I can’t edit or delete a reminder Procedure Reminders can only be edited or deleted before their scheduled...

May 15th, 2026 128 views 0 likes
Problem: VIP Group Messaging - Reminder Sent at Wrong Time

User Context My reminder was sent at the wrong time Procedure Follow these guidelines: Double-check the timezone selected when...

May 15th, 2026 132 views 0 likes
How To: Business Marketing Messaging - Build Strong Condition Set for Automation

Objective Automation conditions define when an automation should trigger. You can use a single condition or combine multiple conditions to...

May 15th, 2026 213 views 0 likes
How To: Business Marketing Messaging - Removing Automation Condition

Objective Automation conditions define when an automation should trigger. You can use a single condition or combine multiple conditions to...

May 15th, 2026 210 views 0 likes
Problem: Business Marketing Messaging - Automation Issue Troubleshooting

User Context My automation isn’t triggering My automation triggers too often (false positives) Procedure My automation isn’t triggering Confirm...

May 15th, 2026 143 views 0 likes
How To: Set Up Multi-User Fax

Objective Many customers would like the ability to have multiple users receive and send faxes. We have created a way...

June 15th, 2026 100 views 0 likes
Policy: HIPAA Compliance with VIP Fax

User Context HIPPA compliance with VIP fax Procedure Our Fax product is encrypted, so it's as secure as being...

June 15th, 2026 89 views 0 likes
How To: VIP Group Messaging - Number Sharing

User Context Share one number between several users Procedure Assign Multiple Users to Share a Number One number can...

July 2nd, 2026 91 views 0 likes
SMS Registration Form

Objective Text messaging from a Crexendo number requires a Brand and SMS registration form to be approved by the Campaign...

August 19th, 2026 41 views 0 likes
Problem: National Do Not Call Registry - Can't Register Fax Numbers

Objective The Do Not Call Registry does not cover fax numbers. The FTC is explicit about this: the Registry is...

September 9th, 2026 24 views 0 likes

cxdo Knowledge

How To: Business Marketing Messaging - Send a Message

Problem: Business Marketing Messaging - Can't Find Quick Message Icon

Problem: Business Marketing Messaging - Send Now Button is Disabled

Problem: Business Marketing Messaging - Message is Longer than Expected

Problem: Business Marketing Messaging - Missing Contacts

FAQs: Business Marketing Messaging

How To: VIP Group Messaging - Access

How To: VIP Group Messaging - Start a New Conversation

How To: VIP Group Messaging - Search for User Guides

Overview: VIP Group Messaging

How To: VIP Portal - Receive Inbound Faxes

How To: VIP Portal - Send Outbound Faxes

How To: Business Marketing Messaging - Import Contacts from File

Problem: Business Marketing Messaging - Import fails

Problem: Business Marketing Messaging - Contacts Imported but not on the Right List

Problem: Business Marketing Messaging - Contacts Unsubscribed after Import

Problem: Business Marketing Messaging - Custom Field Missing from Mapping Dropdown

How To: Business Marketing Messaging - Send Campaign

Error: Business Marketing Messaging - Campaign cancelled

Error: Business Marketing Messaging - Messages rejected

Error: Business Marketing Messaging - Your account has insufficient funds

Error: Business Marketing Messaging - Sending limit reached

How To: Business Marketing Messaging - Send SMS Campaign

How To: Business Marketing Messages - Send MMS

Problem: Business Marketing Messaging - No Attach message (MMS)

Problem: Business Marketing Messaging - Cannot Send MMS using Phone

Problem: Business Marketing Messaging - Cannot Receive MMS Replies

How To: VIP Group Messaging - Set Away Message

Problem: VIP Group Messaging - Away Message Troubleshooting

Problem: VIP Group Messaging - Away Messaging Isn't Sending Auto Reply

Overview: VIP Group Messaging - Conversation Page

How To: VIP Group Messaging - Manually Opt-Out a Contact

How To: VIP Group Messaging - Delete or Archive Conversation

How To: VIP Group Messaging - Export Message History

How To: VIP Group Messaging - Send an MMS

How To: VIP Group Messaging - Send Canned Response

How To: VIP Group Messaging - Apply Drip Campaign

Problem: VIP Group Messaging - Consent Message Status is Not Visible

Problem: VIP Group Messaging - Message History Exports Troubleshooting

Problem: VIP Group Messaging - MMS Delivery Issues

FAQs: VIP Group Messaging

How To: VIP Group Messaging - Create or Edit Drip Campaign

How To: VIP Group Messaging - Delete Drip Campaign

Problem: VIP Group Messaging - Future Drips Stopped Sending

Problem: VIP Group Messaging - Contacts Opting-out after Starting Campaign

How To: VIP Group Messaging - Create or Edit Blast Campaign

How To: VIP Group Messaging - Delete Blast Campaign

Problem: VIP Group Messaging - Blast Taking Longer to Deliver

How To: VIP Group Messaging - Create or Edit Reminder

How To: VIP Group Messaging - Delete a Reminder

Problem: VIP Group Messaging - No Reminder on Calendar

Problem: VIP Group Messaging - Can't Edit or Delete a Reminder

Problem: VIP Group Messaging - Reminder Sent at Wrong Time

How To: Business Marketing Messaging - Build Strong Condition Set for Automation

How To: Business Marketing Messaging - Removing Automation Condition

Problem: Business Marketing Messaging - Automation Issue Troubleshooting

How To: Set Up Multi-User Fax

Policy: HIPAA Compliance with VIP Fax

How To: VIP Group Messaging - Number Sharing

SMS Registration Form

Problem: National Do Not Call Registry - Can't Register Fax Numbers