Symptoms
- Import fails
-
contacts show as invalid
Procedure
- Confirm file type is one of the following:
- .csv
- .xls
- .xlsx
- Re-check phone number formatting (international prefixes where needed).
Escalation Information
Escalation Information: SD3
If you have any questions, concerns, or issues, contact the Service Desk III (SD3) team.
Change Log
| Date | Description |
|---|---|
| Apr 22, 2026 | Article revamped |