Objective
SNAPmobile iOS is a softphone with portal capabilities including a SIP softphone, contact management, answering rule management, extension dialing, visual voicemail, presence, and call recording.
This article is a comprehensive guide to logging into SNAPmobile iOS for the first time and utilizing its features.
Symptoms
- How to log in to Snapmobile
-
I want to log in Snapmobile
Procedure
- In your iOS device, go to the App Store (Play Store for Android devices) and search for SNAPmobile
- Tap GET (Install for Android devices) to start installing the app.
iOS:
Android:
Users are prompted for a HOST/ID the first time the app is opened, or anytime the user logs out.NOTE: This can be bypassed or preconfigured, and is always preconfigured for branded or white-label apps that bear a different name.
- Type in the server's hostname or ID (CXDOVIP). Tap Continue.
iOS:
Android:
- Type in the user's login name and their password. These are the same credentials that access the portal via web.
TIP: If you want to configure the SSO (single sign-on) options for your mobile app, go to SNAPmobile App Library > SSO Folder
Related Information
Escalation Information
Escalation Information: SD2
If you have any questions, concerns, or issues, contact the Service Desk II (SD2) team.
IMPORTANT: Before escalating to SD2, refer to this article.
Change Log
| Date | Description |
|---|---|
| Apr 1, 2026 | Article revamped. |