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Description The VIP Portal for Users is a web-based tool that is available to be used to access your own...
May 6th, 2026 193 views 0 likes
User Context How can I access my SNAPbuilder Procedure NOTE: SNAPbuilder is only used for feature buttons (not Soft...
April 8th, 2026 336 views 0 likes
User Context VIP - Loading Contacts Import contacts in VIP Portal Procedure Import Contact for All Phones Go to...
May 11th, 2026 167 views 0 likes
User Context Create conference extension Procedure Conferences are static extensions that allow multiple users to join a call and...
May 11th, 2026 113 views 0 likes
User Context How hotdesk device Procedure In the Manager Portal, navigate to your Domain, then Users. Click Add User...
May 11th, 2026 231 views 0 likes
Objective This article will walk you through the creation of a Domain for new customers User Context How to create...
May 11th, 2026 196 views 0 likes
User Context VIP International "Light" Dial Plan Procedure COUNTRY DIAL CODE Argentina 1154 Aruba 11297 Australia 1161 Bangladesh 11880...
May 11th, 2026 211 views 0 likes
User Context VIP Implementation - Extension Schemes Procedure IMPORTANT: Customers usually have an extension scheme in place. When building...
May 11th, 2026 147 views 0 likes
Objective Customers typically already have an extension scheme in place. When building out a new domain, we should strive to...
May 20th, 2026 259 views 0 likes
User Context User extension conflicts with a system feature Procedure Verify the extension is not in the reserved list...
May 20th, 2026 132 views 0 likes
Objective A Group (Shared) Voicemail Box is a dedicated voicemail mailbox that multiple users can monitor. This article shows you...
May 21st, 2026 289 views 0 likes
User Context How to add users in VIP Portal Eligibility This action can only be done by an admin...
May 26th, 2026 206 views 1 likes
User Context How to edit users in VIP Portal Eligibility This action can only be done by an admin...
May 26th, 2026 771 views 0 likes
User Context How to reset users in VIP Portal Eligibility This action can only be done by an admin...
May 26th, 2026 146 views 0 likes
User Context VIP - Reseller accounts Procedure When a Partner needs access to their accounts, you need to move...
May 26th, 2026 117 views 0 likes
Objective When a 911 call is made from a large building, there are many instances when internal staff may want...
May 26th, 2026 145 views 0 likes
Objective v37 introduces increased security features that allow for separating the user's Voicemail PIN from the Portal login password. Administrators...
May 29th, 2026 102 views 0 likes
Objective This guide shows you how to create Caller ID-based routing for outbound calls. This will need to be set...
June 1st, 2026 137 views 0 likes
User Context VIP Record All Domain Procedure NOTE: Must be done in Admin UI; there is also a feature...
June 1st, 2026 92 views 0 likes
Symptoms VIP Delete Department Procedure You can delete the Department from within the Admin UI of the Core. Under...
June 1st, 2026 87 views 0 likes
Objective Many customers would like the ability to have multiple users receive and send faxes. We have created a way...
June 15th, 2026 100 views 0 likes
User Context Enabling International Calling in VIP Procedure In VIP Admin, go into the User Profile and change International...
June 15th, 2026 89 views 0 likes
User Context Caller is requesting a change but is not an Office Manager Eligibility Verification Process Exemption To prevent...
June 24th, 2026 574 views 1 likes
Objective If a caller or ticket requester advises that the current Office Manager is no longer employed by the company...
June 25th, 2026 395 views 1 likes
User Context Share one number between several users Procedure Assign Multiple Users to Share a Number One number can...
July 2nd, 2026 91 views 0 likes
User Context I need to add a new person to my domain (partner) I need to add a new person...
July 17th, 2026 78 views 0 likes
Objective This feature will allow customers to sign in to hotdesking devices and see the line keys update with their...
July 21st, 2026 37 views 0 likes
Objective Hot Desking (or Hoteling) is a workplace system where employees use available desks at different times on a first-come,...
July 21st, 2026 57 views 0 likes
User Context How to enable flexible caller ID Procedure NOTE: Flexible ID requests go to SD3 . SD3...
August 11th, 2026 33 views 0 likes
User Context VIP: How to Add a Shared Contact in VIP Portal Procedure To add a shared contact that...
September 9th, 2026 19 views 0 likes
Objective Compare the features available with each Crexendo VIP user license. User Context What are the Available User Scopes or...
September 18th, 2026 146 views 0 likes