What’s the difference between Hold and Park?
Hold keeps the call on your phone only. Park places the call into a shared spot so another user can retrieve it.
Why don’t my soft keys match what’s shown here?
Soft keys change by phone model and what your phone is doing (idle vs. active call vs. ringing). Use the closest equivalent (Answer/Transfer/Hold/Conference) or your line keys.
Can I conference more than 3 people?
Many desk phones support a 3-party conference using the Conference key. Larger conferences typically require a conference bridge or a separate conferencing feature.
Escalation Information
Escalation Information: SD1
If you need additional assistance, contact Crexendo Support at 855-211-2255 or email us at support@crexendo.com
Change Log
| Date | Description |
|---|---|
| May 6, 2026 | Article revamped |