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VIP Call Center & Analytics

Call queues, supervisor tools like monitoring, whisper, and barge-in, and call center reporting.

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    • How To: VIP Portal - Audio Monitoring

      User Context I want to listen in on the call between the Agent and the caller    Procedure This feature...

      May 11th, 2026 124 views 0 likes

    • How To: VIP Portal - Barge-In

      User Context I want to barge in a call   Procedure This feature allows the Supervisor to take over the...

      May 11th, 2026 185 views 0 likes

    • How To: VIP Portal - Whisper

      User Context How to do the whisper feature in VIP Portal   Procedure This feature allows the user to speak...

      May 11th, 2026 142 views 0 likes

    • How To: VIP Portal - Call Back for Call Queue

      Objective In your Crexendo VIP, you have the option to set up your call queues to offer your callers the...

      June 15th, 2026 65 views 0 likes

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