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VIP Call Center Supervisor Training

If you have the "Call Center Supervisor" user license, start here to access training guides and videos for managing your Crexendo Call Center environment.

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VIP: How to Create and Use Conference Bridges in VIP Portal

Introduction Conference Bridges are a great way of meeting via telephone. This guide contains all the information necessary to operate...

July 28th, 2025 850 views 0 likes
VIP: How to Create and Edit Call Queues in VIP Portal

Introduction Call Queues can be used to route calls to specific groups of users in your domain. The queue places...

July 31st, 2025 1852 views 0 likes
VIP: How to Add Music On Hold to the Domain and to Call Queues

Introduction Crexendo VIP Portal allows you to add customized hold music and messages to your call queues for your customers. ...

August 13th, 2025 1051 views 0 likes
VIP: How to Navigate and Use the Call History Section of the VIP Portal

Introduction The Call History section of the VIP Portal shows any calls to and from the domain or to and...

September 3rd, 2025 625 views 0 likes
VIP: How to Navigate Call Center as a Call Center Supervisor

Introduction Call Center for Supervisors gives a call queue supervisor the ability to access Call Center for queue analytics, the...

September 8th, 2025 702 views 0 likes
VIP: How to Use VIP Analytics to Manage Your Call Queues and Agents

Introduction VIP Analytics is a tool designed for Office Managers and Call Center Supervisors to keep your team up to...

September 8th, 2025 912 views 0 likes
VIP: How to Run Call Center Reports and Metrics in VIP Portal

Introduction VIP Call Center gives you the ability to gather data on queues and agents in your Crexendo VIP environment....

September 8th, 2025 729 views 0 likes
VIP: How to Record Calls and Access Call Recordings in VIP Portal

Introduction The VIP Portal provides the option to record calls that occur in your domain. These recordings can be used...

September 9th, 2025 1380 views 0 likes
VIP: How to Edit Your Phones Using SNAPbuilder in the VIP Portal

Introduction This guide illustrates how to use SNAPbuilder to change the feature and line buttons on your Crexendo desk phone. ...

September 11th, 2025 1050 views 1 likes