How To: Polycom - Upgrade the Software for Phone

User Context

• To Upgrade the Software for a Polycom Phone
• Upgrading Polycom Firmware
   

Procedure

1. Grab the IP address of the device by pressing the OK button (may be different on some devices, see FAQs)
   • If Crexendo is performing the upgrade, have the customer go to join.zoho.com, and we will provide the session ID.
      
2. Once connected remotely, launch Google Chrome, enter the phone’s IP address, and press Enter.

   NOTE: You must specifically enter https:// at the beginning of the IP address.

    
3. You will most likely receive a Your connection is not private warning when entering the IP. Click Advanced at the bottom, and then click Proceed to (IP address).
   
   
4. This will take you to the login page. If the device was purchased from Crexendo, the password will either be 456 or 7627.
   
   
5. Once logged in, go to Utilities at the top and then select Software Upgrade.
   
   
6. Select Check for updates.
   
   
7. Click the drop-down menu, select the firmware you want to upgrade to, and select Install.
   
   

   IMPORTANT: While updating firmware, do not refresh the browser or reboot the phone.

    

Escalation Information

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