Objective
Blasts are a great way to send the same message out to a list of contacts. They are commonly used for marketing campaigns, staff alerts, and organization notification systems.
Symptoms
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How to create a blast campaign
Procedure
NOTE: Blasts use a simple time-based queueing system. Users and account types may have different limitations on how many bulk messages they can send/receive. If you experience deliverability issues, consider carrier limitations and plan your Blast volume accordingly.
- Click Send New Blast (top-right of the screen).
- Complete all required fields (marked with a red asterisk).
- Choose a Blast Status (Draft / Send Now / Schedule).
- Review the Compliance Footer (automatically appended to the message).
- Click Save Blast to save, send, or schedule the blast.
TIP: Use Contact Lists to target the right audience before sending a Blast.
Related Information
Blast Status Options
Draft
Saves the Blast in a draft state so you can return later to edit before sending or scheduling.
Send Now
Queues the Blast to be sent within the next several minutes.
Schedule
Allows you to select a timezone, date, and time for delivery.
Compliance Footer
The Compliance Footer is automatically appended to your message body. For best results, your compliance footer should include:
- Identifying information about the sender (brand/organization name)
- A brief explanation of why you are contacting the recipient (appointments, order details, alerts, etc.)
- Clear opt-out instructions
EXAMPLE: Reply STOP to unsubscribe
TIP: A clear compliance footer builds trust and can reduce opt-outs by setting expectations for recipients.
Best Practices
- Always obtain proper opt-in before sending marketing campaigns.
- Include clear brand identification and an opt-out option in the compliance footer.
- Be mindful of message length and content.
- Avoid content that could be considered spammy.
- Avoid URL shorteners (carriers often block links from common services like bit.ly or goo.gl).
IMPORTANT: Do not send messages related to S.H.A.F.T. (Sex, Hate, Alcohol, Firearms, Tobacco — including cannabis).
Escalation Information
Escalation Information: SD1
If you need additional assistance, contact Crexendo Support at 855-211-2255 or email us at support@crexendo.com
Change Log
| Date | Description |
|---|---|
| May 15, 2026 | Article revamped |