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Description Crexendo VIP Group Messaging provides the platform for your business to send and receive SMS/MMS to/from your clients using...
March 31st, 2026 274 views 0 likes
Reminders What do the blue dots on the calendar mean? A blue dot indicates there is at least one scheduled...
May 13th, 2026 183 views 0 likes
Objective Crexendo VIP Group Messaging provides the platform for your business to send and receive SMS/MMS to/from your clients using...
March 31st, 2026 330 views 0 likes
March 31st, 2026 319 views 0 likes
March 31st, 2026 504 views 0 likes
Objective Away Messages act as auto-responders to inbound messages. When an Away Message is active, and you receive a message,...
May 13th, 2026 298 views 0 likes
Symptoms My Away Message isn’t sending an auto-reply. I’m worried about auto-responder loops. Procedure If a user cannot select...
May 13th, 2026 119 views 0 likes
Symptoms My Away Message isn’t sending an auto-reply. Procedure Follow these guidelines: Verify an Away Message is currently selected...
May 13th, 2026 147 views 0 likes
Description The Conversations page is where you will spend most of your time communicating with your contacts. It includes your...
May 13th, 2026 299 views 0 likes
Symptoms How to manually opt out a contact Procedure Open the contact’s Contact Details page. Check the Opted out...
May 13th, 2026 273 views 0 likes
Symptoms How to archive conversation How to delete a conversation Procedure Archiving inactive conversations helps maintain the best performance...
May 13th, 2026 243 views 0 likes
Symptoms How to export messages Procedure You can export message history from an individual conversation using Export Messages. NOTE:...
May 13th, 2026 223 views 0 likes
Symptoms How to send an MMS Procedure You can send and receive MMS messages. MMS is currently limited to...
May 13th, 2026 262 views 0 likes
Symptoms How to create a canned response Procedure Canned responses are pre-written messages you can use for common replies,...
May 13th, 2026 238 views 0 likes
Symptoms How to apply a drip campaign Procedure Drip campaigns are scheduled message sequences designed to engage contacts over...
Symptoms Consent message is not available Procedure If the consent message status is not visible for a user, verify...
May 13th, 2026 220 views 0 likes
Symptoms Exports fail repeatedly Procedure If exports fail repeatedly, validate the date range (must be within 7 days) and...
May 13th, 2026 247 views 0 likes
Symptoms MMS delivery issues occur Procedure If MMS delivery issues occur, confirm file size recommendations and carrier limitations. Related...
May 13th, 2026 234 views 0 likes
Symptoms How to create a drip campaign How to edit a drip campaign Procedure NOTE: How do Drip Campaigns...
May 14th, 2026 152 views 0 likes
Symptoms I want to delete my drip campaign Procedure IMPORTANT: Deleting a drip campaign permanently removes it and its...
May 14th, 2026 172 views 0 likes
Symptoms Future drips have stopped sending Procedure If the contact replied, the system automatically stops any future drips that...
May 14th, 2026 193 views 0 likes
Symptoms Contacts are opting out after starting a campaign Procedure Review message tone and frequency to ensure the campaign...
May 14th, 2026 124 views 0 likes
Objective Blasts are a great way to send the same message out to a list of contacts. They are commonly...
May 15th, 2026 266 views 0 likes
May 15th, 2026 200 views 0 likes
Symptoms My Blast is taking longer than expected to deliver Procedure Follow these guidelines: Blasts are sent using a...
May 15th, 2026 125 views 0 likes
Objective Reminders let you schedule messages to be sent to individual contacts at a future date and time. This is...
May 15th, 2026 237 views 0 likes
May 15th, 2026 226 views 0 likes
Symptoms I don’t see my reminder on the calendar Procedure Follow these guidelines: Verify you clicked Save after entering...
May 15th, 2026 109 views 0 likes
Symptoms I can’t edit or delete a reminder Procedure Reminders can only be edited or deleted before their scheduled...
May 15th, 2026 127 views 0 likes
Symptoms My reminder was sent at the wrong time Procedure Follow these guidelines: Double-check the timezone selected when creating...
May 15th, 2026 130 views 0 likes
Objective Automation conditions define when an automation should trigger. You can use a single condition or combine multiple conditions to...
May 15th, 2026 209 views 0 likes
May 15th, 2026 210 views 0 likes
Symptoms My automation isn’t triggering My automation triggers too often (false positives) Procedure My automation isn’t triggering Confirm the...
May 15th, 2026 142 views 0 likes
Symptoms Share one number between several users Procedure Assign Multiple Users to Share a Number One number can be...
July 2nd, 2026 81 views 0 likes