Symptoms

• My Away Message isn’t sending an auto-reply.
• I’m worried about auto-responder loops.
   

Procedure

• If a user cannot select an Away Message, confirm that the Canned Response library is enabled, and the user has permission to access it.
• For loop-related complaints, confirm the remote sender appears to be an automated system and advise the user to set the status to Available temporarily.
   

Escalation Information

Change Log