Article ID:3812176

FAQs: VIP Group Messaging

Written By Jexter Reyes (Administrator)

Updated at July 2nd, 2026

Reminders

What do the blue dots on the calendar mean?

A blue dot indicates there is at least one scheduled reminder/message on that date.

 
 

Can I schedule a reminder to multiple contacts?

Reminders are designed to send scheduled messages to individual contacts. For bulk messaging, use Blasts.

 
 

 


Blast Campaign

Can I delete a Blast after it’s sent?

No. You can only delete Blasts in Draft or Scheduled status.

 
 

Include your organization's name, why you’re contacting the recipient, and opt-out instructions

EXAMPLE: Reply STOP to unsubscribe

 
 
 

 


Drip Campaign

What is a drip interval based on?

Intervals are calculated from the time the campaign is applied to the contact.

 
 

If a contact replies, do already-sent drips get removed?

No. A reply only stops drips that have not yet been sent.

 
 

 


Conversation

What happens when I archive a conversation?

Archiving keeps all message history but hides the conversation from your active conversation list. Archived conversations can still appear in search results.

 
 

Can I recover deleted messages?

No. Deleting a conversation removes all messages and is not reversible.

 
 

If your organization requires consent messaging, a consent message is automatically sent before your first message to a new contact (or a contact who has not yet received it) so the recipient can acknowledge or opt out.

 
 

 


Textables

Do I enable Textable in VIP or in the Textable Portal?

Both. You enable the app and assign users in VIP Marketplace, then you assign the SMS number to each user in the Textable Portal.

 
 

Why do only “Available” numbers show up in the Textable Portal?

The Textable Portal only allows selection of SMS numbers that are set to Treatment = Available in VIP SMS Inventory.

 
 

Adding a user to the Textable app in VIP Marketplace creates a UIConfig labeled CXDO_MKTPLACE_TEXTABLE. This exposes the VIP Group Message link for that user in the VIP Portal.

 
 

 

Escalation Information

Escalation Information: SD1

If you need additional assistance, contact Crexendo Support at 855-211-2255 or email us at support@crexendo.com

 

Change Log

Date Description
May 14, 2026 Article revamped