Symptoms

• My Away Message isn’t sending an auto-reply.
   

Procedure

Follow these guidelines:

• Verify an Away Message is currently selected (not “Available”).
• Ask the sender to try with a different message body (if they sent the same message previously, the system may suppress repeats).
• Confirm the inbound message was received in the app.
• If the issue persists, refer to the Escalation Information below.
   

Escalation Information

Change Log