Article ID:3812153

Problem: VIP Group Messaging - Message History Exports Troubleshooting

Written By Jexter Reyes (Administrator)

Updated at May 15th, 2026

Symptoms

  • Exports fail repeatedly
     

Procedure

If exports fail repeatedly, validate the date range (must be within 7 days) and confirm the conversation has messages in that range.
 

Escalation Information

Escalation Information: SD1

If you need additional assistance, contact Crexendo Support at 855-211-2255 or email us at support@crexendo.com

 

Change Log

Date Description
May 14, 2026 Article revamped