Symptoms
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Share one number between several users
Procedure
Assign Multiple Users to Share a Number
One number can be shared between several users. To set this up:
- Select Admin Menu from the navigation pane and select Manage Accounts.
- Locate the user who has been assigned the DID and select View.
- Select the Number Sharing option from the top of the screen.
- Click in the drop-down menu labeled Select a user to share + phone number with. This action will show all users who have been enabled but do not have a number assigned.
- Select a user from the list and select Share Number. Repeat this process for any users who will share the number. Once completed, they will show in the list below.
Related Information
Escalation Information
Escalation Information: SD2
If you have any questions, concerns, or issues, contact the Service Desk II (SD2) team.
IMPORTANT: Before escalating to SD2, refer to this article.
Change Log
| Date | Description |
|---|---|
| Jul 3, 2026 | Article revamped. |