Objective
After you send a campaign, Business Marketing Messaging displays status notifications that show where your send is up to and whether anything is preventing delivery. These notifications help you understand delays, reporting availability, and actions you may need to take.
- Transparency: You can quickly see your campaign's status.
- Reporting expectations: High-volume sends can take longer to fully populate reporting data.
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Actionable guidance: If something blocks sending, the banner helps you identify the cause.
Error Message
Your account has insufficient funds.
User Context
- error message is showing on my campaign
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your account balance is too low to send this campaign
Procedure
Your prepaid/trial account balance is lower than needed for your campaign.
EXAMPLE: If you have 3,000 credits and send them to 8,000 recipients, the first messages may be sent, and the remainder may stop.
What to do next
Add more credits/funds, or upgrade to a postpaid subscription (if available). You may also see a pop-up that links you directly to funding options.
Related Information
Escalation Information
Escalation Information: SD3
If you have any questions, concerns, or issues, contact the Service Desk III (SD3) team.
Change Log
| Date | Description |
|---|---|
| Apr 28, 2026 | Article revamped |