Account & Support

Tickets, numbers, policies, and partner resources.

All topics

• Cloud Radial Support: Form Downloads Download the Excel template for adding users through Cloud Radial support. Contact & Tickets
• How To: National Do Not Call Registry - Register Number Objective The National Do Not Call Registry is run by the Federal Trade Commissio Numbers & Porting
• Overview: International Number Availability & Porting Countries The countries where Crexendo can provide or port numbers, and what to expect for international ports. Numbers & Porting
• Problem: National Do Not Call Registry - Can't Register Fax Numbers Objective The Do Not Call Registry does not cover fax numbers. The FTC is explici Numbers & Porting
• Problem: National Do Not Call Registry - Spam or Unwanted Calls User Context I am receiving spam calls   Procedure If you keep getting sales call Numbers & Porting
• EVP: CAIRO AI (OneReach) Onboarding Guide for NetSapiens CSPs/Partners Overview This guide outlines the steps required for a NetSapiens CSP (NS Partner) Partners & Resellers
• EVP: Crexendo Ecosystem Marketplace - User Guide Overview This document is designed to help produce partner-facing documentation f Partners & Resellers
• EVP: Crexendo Extend (Tango) - Admin Guide CSP Publishing and Domain/Subscriber Enablement (CSP Ops Team) Partners & Resellers
• EVP: Crexendo Extend (Tango) Onboarding Guide for CSPs/Resellers Description: This document provides step-by-step instructions for C rexendo Exten Partners & Resellers
• EVP: Crexendo Extend: Tango User Guide This guide explains how to install the Tango Extend business eSIM and use your mo Partners & Resellers
• EVP: Crexendo Marketplace CSP/Partner Onboarding & Registration 1. Introduction This document is intended to be used by NetSapiens (NS) ProServ o Partners & Resellers
• EVP: How to Create and Edit an AI Receptionist (CAIRO) User Guide Overview This guide provides step-by-step instructions for customers to configure Partners & Resellers
• EVP: How to Enable CAIRO AI Assistant for a Domain - Admin Guide   Who is this Guide For? Crexendo Support users with Superuser access in the NetS Partners & Resellers
• How To: Access Voice AI Studio as a Reseller Introduction: This guide provides the steps for a Reseller to access a customer's Partners & Resellers
• How To: Bill Center - Non-Payment Suspension Process Objective Guides managing accounts with outstanding balances, particularly those Partners & Resellers
• How To: Bill Center - Setup and Review Customers User Context How to check user in Bill Center Crexendo Non-Payment Suspension Pro Partners & Resellers
• Policy: HIPAA Compliance with Fax How faxing protects sensitive documents, and your responsibilities under HIPAA. Policies & Compliance
• Policy: Phone Returns (Unopened Devices) Return unopened phones within 90 days of installation, and how RMA approval works for opened devices. Policies & Compliance