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Numbers & Porting

How To: National Do Not Call Registry - Register Number

Objective

The National Do Not Call Registry is run by the Federal Trade Commission (FTC). Registering a number tells legitimate telemarketers, by law, to stop calling it. 
 

User Context

  • I need to register my phone number
     

Procedure

NOTE: Registration is free and does not expire.

 
  1. Go to www.donotcall.gov and choose Register your phone.
  2. Enter the phone number and a valid email address.
  3. The FTC sends a confirmation message right after you submit the form. 

    IMPORTANT: You must click the link in that email within 72 hours, or the registration will not take effect.

     
  4. Call 1-888-382-1222 (TTY: 1-866-290-4236) from the phone number you want to register and follow the automated prompts.

NOTE: For multiple numbers, you cou can register more than one number (for example, a home line and a mobile line). You need to repeat the process for each one.

 

 

For registering your fax number, go to this article to know more.

What Happens Next

  • Your number is added to the Registry the next day.
  • Telemarketers have up to 31 days to update their calling lists and stop calling you.
  • The Registry stops legitimate telemarketers. It does not stop illegal robocalls or scam calls; those operations are already breaking the law and ignoring the Registry. Go to this problem article for troubleshooting.
  • Some callers are exempt even after you register, like political campaigns, charities, survey researchers, and companies you have an existing business relationship with.
     

Escalation Information

Escalation Information: SD1

If you need additional assistance, contact Crexendo Support at 855-211-2255 or email us at support@crexendo.com

 

Change Log

Date Description
Sept 9, 2026 Article creation

 

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