Problem: Business Marketing Messaging - Send Now Button is Disabled

User Context

• Where is the Send Now button in MessageMedia
• Send now button is disabled
• Nothing is sending
   

Eligibility

This article is eligible for all users sending SMS from the MessageMedia web platform

Prerequisites:

• You can sign in to the MessageMedia web platform
• You have access to at least one Sender ID (or sending number) to send messages
• Your recipients (mobile numbers/contacts/lists) are available to select
   

Procedure

Check and confirm if:

• You have added at least one valid recipient.
• Your message content isn’t blank.
• For New Message, confirm that a Sender ID is selected.

For FAQs regarding messaging using MessageMedia, refer to FAQs: MessageMedia.
 

Escalation Information

If issue still persists, escalate to SD3 team
 

Change Log