User Context
- Message is longer than expected
-
My message uses multiple credits
Eligibility
This article is eligible for all users sending SMS from the MessageMedia web platform
Prerequisites:
- You can sign in to the MessageMedia web platform
- You have access to at least one Sender ID (or sending number) to send messages
- Your recipients (mobile numbers/contacts/lists) are available to select
Procedure
In Quick Message, watch the character count and credits as you type.
TIP: Consider shortening the message or removing extra characters.
For FAQs regarding messaging using MessageMedia, refer to FAQs: MessageMedia.
Escalation Information
If issue still persists, escalate to SD3 team
Change Log
| Date | Description |
|---|---|
| Mar 31, 2026 | Article revamped. |