Who is this Guide For?
- All users who send campaigns in Business Marketing Messaging
- Anyone who needs help understanding campaign send status banners and what to do next
Prerequisites
- Access to Business Marketing Messaging
- Permission to create and send campaigns
- Sufficient account balance (if your account uses prepaid/trial credits)
Overview
After you send a campaign, Business Marketing Messaging displays status notifications that show where your send is up to and whether anything is preventing delivery. These notifications help you understand delays, availability of reporting, and actions you may need to take.
- Transparency: You can quickly see the state of your campaign.
- Reporting expectations: High-volume sends can take longer to fully populate reporting data.
- Actionable guidance: If something blocks sending, the banner helps you identify the cause.
When you’ll see campaign status notifications
- Before sending: A confirmation popup may appear. You must click Confirm to proceed or Cancel to stop and make changes.
- After sending: A banner appears showing whether the campaign sent successfully or if action is required.
Before you send: Confirm popup
What you’ll see
Before the “Sent” banner appears, you may see a confirmation window prompting you to confirm or cancel your send.
Optional: Skip the second popup for smaller sends
For campaigns being sent to under 100 recipients, you can disable the second confirmation popup by ticking Don’t show this again before clicking Confirm.
After you send: Status banners and what they mean
Sent
Meaning: Your campaign has been sent successfully.
Campaign cancelled
Meaning: There was an unexpected error while the broadcast was processing or a scheduled broadcast was manually cancelled.
What to do next:
- If you cancelled it intentionally, no action is required.
- If you did not cancel it, contact your support team to investigate what caused the cancellation.
Messages rejected
Meaning: Your broadcast was rejected by compliance review or may not meet requirements for the region you’re sending to.
What to do next:
- Review your message content and compliance requirements for the destination region.
- Make adjustments as needed, then resend.
Insufficient funds
Meaning: Your prepaid/trial account balance is lower than needed for your campaign.
Example scenario: If you have 3,000 credits and send to 8,000 recipients, the first messages may send and the remainder may stop.
What to do next:
- Add more credits/funds, or upgrade to a postpaid subscription (if available).
- You may also see a popup that links you directly to funding options.
Sending limit reached
Meaning: The campaign exceeds your current sending limit.
What to do next:
- Select Change limit (if available) to adjust your sending limits.
- If you are already at a system-enforced limit, contact support for assistance.
On Hold
Meaning: Your campaign is being reviewed by the compliance team.
What to expect: Campaigns placed on hold are typically reviewed and released within 2 minutes.
Important: These hold filters are required for regulatory compliance and can’t be disabled.
Troubleshooting
- “Campaign cancelled” but I didn’t cancel it: Contact support to investigate the unexpected processing error.
- “On Hold” lasts longer than a few minutes: Holds are usually cleared quickly; if it persists, contact support.
- “Insufficient funds” appears: Add funds/credits or upgrade your plan (if applicable), then resend.
- “Sending limit reached” appears: Adjust limits if allowed, or contact support if you’re at a system limit.
- “Messages rejected” appears: Review compliance requirements and edit message content, then try again.
FAQ
Can I skip the confirmation popup when sending campaigns?
Yes—when sending to under 100 recipients, select Don’t show this again before clicking Confirm. The confirmation may still appear for larger sends to prevent mistakes.
Why does reporting take longer for large campaigns?
High-volume campaigns can take longer to fully process and populate reporting data, so status banners help set expectations.
How long does “On Hold” usually last?
“On Hold” campaigns are typically reviewed and released within 2 minutes.
If you need additional assistance, please contact Crexendo Support at 855-211-2255 or email us at support@crexendo.com — our team is happy to help!