EVP: How to Enable CAIRO AI Assistant for a Domain - Admin Guide

Learn to set up and manage the CAIRO AI Assistant efficiently with essential admin tips and best practices.

Written By Gideon O'Daniel (Administrator)

Updated at March 9th, 2026

Table of Contents

Introduction Prerequisites Steps: Reminder: Tips and Warnings Troubleshooting I can’t log in to the Marketplace / authentication fails I enabled the domain, but I don’t see the AI Receptionist user or ConfigUI The Office Manager doesn’t see the CAIRO tile in VIP Portal FAQ What is created automatically when CAIRO is enabled for a domain? Need More Help?

Who is this Guide For?

Crexendo Support users with Superuser access in the NetSapiens portal
Admins enabling CAIRO AI Receptionist for a customer domain via the Crexendo Marketplace

What You’ll Accomplish

Log in to the Crexendo Marketplace using the correct CSP short name
Enable CAIRO AI Receptionist for a specific customer domain
Verify the system objects created automatically (ConfigUI + AI Receptionist system user + answering rule routing)

Introduction

This guide outlines the steps for enabling CAIRO AI Receptionist on a customer's domain via the Crexendo Marketplace.

Prerequisites

CAIRO needs to be published to your platform
A Support user with Superuser privileges is required to log in to the NetSapiens portal for authentication to the Crexendo Marketplace.
Access to the Crexendo Marketplace: https://marketplace.crexendo.com
The customer domain name you need to enable

Steps:

Login to the Crexendo Marketplace
Log into the CSP portal. There are three different ways to log into the MarketPlace as Super User.

Reminder:

MarketPlace uses SSO and factors in the user's scope they are logged into their NetSapien's portal with (Super User/Office Manager).

Access the CAIRO AI Receptionist App
Scroll down below the Spotlight Apps and locate the Enabled Apps section.
Click on the CAIRO app.

((((ADD FORK FOR SU to Approve or OM to request app))))
Manage Domains
Click the Manage Domains option.
Click Add to begin the domain enablement process.
Search for the desired domain and click Add to enable CAIRO AI Receptionist for that domain.
Verify CAIRO Has Been Enabled and Configured
A ConfigUI (CXDO_MKTPLACE_CAIRO) will be automatically generated for the domain.
1. NOTE: Editing any of the UI Config's directly may effect the availability or functioning of CAIRO. Do not edit the automatically generated CAIRO UI Config.
  A System User labeled AI Receptionist will be created within the domain.
  The Answering Rule for the AI Receptionist user will be automatically set to route calls to CAIRO.

Next: Once the above steps are completed and verified, the Office Manager can proceed to access and configure their AI Receptionist from the VIP Portal.

Tips and Warnings

CAIRO tile appears in navigation row after logout/login

Troubleshooting

I can’t log in to the Marketplace / authentication fails

Confirm you used the correct CSP Short Name: crexendovip.
Verify you are using a Support user with Superuser privileges.
Try a private/incognito browser window to avoid cached credentials.

I enabled the domain, but I don’t see the AI Receptionist user or ConfigUI

Refresh the domain view and confirm the correct domain was enabled.
Re-open the CAIRO app → Manage Domains and confirm the domain shows as enabled.
If objects still do not appear, escalate to the marketplace/admin team per your internal process.

The Office Manager doesn’t see the CAIRO tile in VIP Portal

Have the Office Manager log out and log back in.
Confirm CAIRO was enabled on the correct domain.

FAQ

What is created automatically when CAIRO is enabled for a domain?

ConfigUI: CXDO_MKTPLACE_CAIRO
System user: AI Receptionist
Answering rule that routes calls to CAIRO

Need More Help?

If you need additional assistance, please contact Crexendo Support at 855-211-2255 or email us at support@crexendo.com — our team is happy to help!

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