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VIP User Training

The User and Call Center Agent Training section provides step-by-step guides and videos to help users and agents master Crexendo tools, streamline tasks, and deliver great customer experiences.

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Introduction - Start Here

Whether you are upgrading from our Crexendo Classic software or are brand new to Crexendo, we are excited to welcome...

November 3rd, 2025 348 views 0 likes
VIP: How To Navigate and Use Your Crexendo Desk Phone

Who is this Guide For? All Crexendo end users using a desk phone Prerequisites A provisioned Crexendo desk phone...

November 6th, 2025 703 views 0 likes
VIP: How to Use My Voicemail and It's Features

Introduction Accessing your voicemail and voicemail settings can be done from several areas including your desk phone, mobile app, web...

October 29th, 2025 511 views 0 likes
VIP: How to Use the VIP Portal for Users and Agents

Introduction The VIP Portal for Users is a web-based tool that is available to be used to access your own...

November 6th, 2025 386 views 1 likes
VIP: How to Edit Your Phone Using SNAPbuilder

Introduction This guide illustrates how to use SNAPbuilder to change the feature and line buttons on your Crexendo desk phone. ...

November 6th, 2025 331 views 0 likes
VIP: How to Navigate and Use VIP Mobile App

Introduction VIP Mobile is a mobile app that you log into using your iPhone or Android device, and functions as...

September 12th, 2025 699 views 0 likes
VIP: How to Use the VIP Web Phone

Introduction The VIP Web Phone allows the user to utilize their computer as a “soft phone” to make and receive...

October 24th, 2025 589 views 0 likes
VIP: How to Send and Receive Faxes

Introduction This guide contains the procedures to use the faxing features on the VIP Platform for both inbound and outbound...

November 6th, 2025 786 views 0 likes