Crexendo Guidebook for Users: Basic Phone Usage and Function

Learn how to effectively utilize the basic phone functions on your Crexendo phone with this user-friendly guidebook.

Written By Gideon O'Daniel (Administrator)

Updated at November 6th, 2025

Table of Contents

Introduction Key Terms: Crexendo Desk Phone Guides and Videos How to Answer a Call When not on another call: When on another call: How to Make a Call: Internal Call: External Call: How to Transfer a Call Attended Transfer: This option puts the caller on hold while you confirm that the receiver of the call can take the call. To perform this option: Unattended Transfer: This option immediately transfers the call to the extension or number. To perform this option: How to Place a Call on Hold To place a call on hold: To pick up a call on hold: How to Perform a Conference Call How to Park a Call To place a call in a Call Park: How to Use the Phone Feature Codes (Star Codes)

Introduction

If you are using a desk phone with your Crexendo environment, you have several features and functions at your disposal. While Crexendo provides several different desk phone models, basic functionality remains the same across all phones.

This guide will illustrate how to answer a call, making a call, transfer a call, place a call on hold, create a conference call, park a call, and feature codes that can be used on your desk phone.

Key Terms:

Line/Feature Buttons: The first couple of buttons on the left side are YOUR phone lines which allows you to juggle multiple calls. The other buttons are for assigning features such as speed dials, PARK buttons, internal speed dial/status buttons or BLF Keys, etc.
Soft Keys: The function of these buttons change based on what your phone is doing.
- When you phone is idle: History, Directory, Do Not Disturb, and Menu.
- When you pick up the handset: Directory, 123, and Cancel
- When you are dialing a number: Send, 123, Delete, and Cancel
- When you are on a call: Transfer, Hold, Conference, and End Call
Hard Buttons: These buttons remain the same and are used to for direction, volume, headset, voicemail, mute, hold, redial, transfer, and speaker phone.

Crexendo Desk Phone Guides and Videos

For a quick start guide including a printable quick reference and video on your specific model of Crexendo desk phone, please visit our list of devices HERE.

How to Answer a Call

When not on another call:

Lift the handset or speakerphone key

When on another call:

Press the “Answer” soft key.
The incoming call is answered, and the original call is placed on hold.
Press to access the new call.
Press or the “Answer” soft key.
The incoming call is answered, and the original call is placed on hold.

NOTE: The Soft Keys will change based on what you are doing on the phone.

How to Make a Call:

Internal Call:

Lift the handset.
Enter the desired extension and press the “Send” soft key

External Call:

Lift the handset.
Enter the desired 10-digit number using the keypad.
Press the “Send” soft key of wait 4 seconds for the system to dial the number for you.
If you are using the speakerphone, enter the 10-digit number and press “Send” or wait 4 seconds.

How to Transfer a Call

There are two ways to transfer a call: Attended and Unattended.

Attended Transfer: This option puts the caller on hold while you confirm that the receiver of the call can take the call. To perform this option:

Press the “Transfer” button or soft key and the caller will be put on hold and another line will be activated.
Dial the phone number or extension and press “SEND (#).”
Inform them that a call is coming and confirm they can receive it.
Press the “Transfer” button or soft key again.
The call is now being transferred to the desired extension or number and you can hang up. If the person does NOT want you to transfer the call to them, you can press the “End Call” soft key and then connect back to the caller (who is still on hold) and let them know.

Unattended Transfer: This option immediately transfers the call to the extension or number. To perform this option:

Press the “Transfer” button or soft key and the caller will be put on hold and another line will be activated.
Dial the phone number or extension.
Press the “Transfer” button again to complete the transfer.

How to Place a Call on Hold

To place a call on hold:

Press the “Hold” soft key or the “Hold” hard button.
The line is now on hold and flashing on your phone only.

To pick up a call on hold:

Press the “Hold Key” or the “Resume” soft key.

How to Perform a Conference Call

To set up a conference call for up to three people:

Press the “Conference” soft key during an active call. The call is placed on hold.
Enter the number or extension of the second party and press the “Send” soft key.
Press the “Conference” soft key again when the second party answers. All parties are now joined in the conference.

How to Park a Call

Call Park is a feature that allows you to place a call into a hold queue that allows another user to retrieve the call themselves instead of performing a direct transfer. Call Parks must be created by an administrator for users to utilize them. All Call Park extensions will be in the 9000 range such as Call Park 1 would be extension 9001, Call Park 2 would be extension 9002, etc. An administrator can program as many Call Parks for users as needed and can be done in the Call Queue section of the VIP Portal for Managers.

To place a call in a Call Park:

If you have assigned your Call Parks to the feature buttons on your phone:

While on an active call, select the feature button for the call park and the call will be instantly assigned to that call park.
The feature button for that call park will show the call that is there for anyone who has the call park assigned to one of their feature buttons.

To park a call manually without using a feature button:

While on a call, press the “Transfer” soft key or the “Transfer” hard key. This will place the call on hold.
Dial the extension of the Call Park and press the “B. Transfer” soft key or the “Transfer” hard key.
The call is now in the Call Park that you sent it to.

To Retrieve a Call from the Call Park:

Dial the extension of the Call Park that the call was sent to, and press “Send” or wait 4 seconds.
The call is now transferred from the Call Park to your extension.

If you have the Call Park assigned to a feature button, simply press the feature button for the Call Park and it will be transferred to your extension.

How to Use the Phone Feature Codes (Star Codes)

Feature Codes or “Star Codes” are shortcuts that you can perform on your phone, web phone, and mobile app to complete a myriad of tasks. See below for the feature code or “star code” that include dialing/calling out, receiving calls, forwarding/transferring, and some miscellaneous options.

Dialing/Calling Out

Code	Name	Description	Usage
69	Last Call Return	Call the last person that called you	69 + [SEND]
71+Ext	Intercom^†	Turn on speaker of another internal phone	71 + [Extension # of other phone] + [SEND]
67	CallerID-Block Enable	Block your CallerID and phone # from being sent when calling someone.	All future calls: 67 + [SEND] One call only: 67 + [destination phone #] + [SEND]
68	CallerID-Block Disable	Your CallerID information will be sent on future calls.	68 + [SEND]

† = Web phone does not auto-answer

Receiving Calls

Code	Name	Description	Usage
77	Anonymous Calls Reject	Reject all incoming calls if the caller’s CallerID is blocked.	77 + [SEND]
87	Anonymous Calls Accept	Accept incoming calls if the caller’s CallerID is blocked.	87 + [SEND]
78	DND Activate	Do Not Disturb (DND) is activated across all your phones.	78 + [SEND]
79	DND Deactivate	Do Not Disturb (DND) is deactivated across all your phones.	79 + [SEND]
99	Directed Call Pickup	Allows a user to intercept an incoming call	99 + [Extension # of ringing phone] + [SEND]

Forwarding/Transferring

Code	Name	Description	Usage
10	Transfer to Voicemail	Transfer caller directly to voicemail.	[Transfer] + 10 + [destination extension #] + [Transfer]
80	Move Call	Move a call from one of your phones to the phone you’re on (other party not aware)	80 + [SEND]
72	Call-Forward Always Set/Activate	Enter a phone number and activate call forwarding to that number. Forwarding will trigger in all situations	72 + [forward destination number]
40	Call-Forward Always Activate	Activate call-forwarding to a previously set number (72). Forwarding will trigger in all situations.	40 + [SEND]
73	Call-Forward Always Deactivate	Deactivate Forward-Always Mode only (40 & 72). Other modes are unaffected.	73 + [SEND]
41	Call-Forward Busy Set/Activate	Enter a phone number and activate call forwarding to that number. Forwarding will trigger only when you are on the phone (Busy).	41 + [forward destination number] + [SEND]
90	Call-Forward Busy Activate	Activate call-forwarding to a previously set number (41). Forwarding will trigger only when you are on the phone (Busy).	90 + [SEND]
91	Call-Forward-Busy Deactivate	Deactivate Forward-Busy Mode only (41 & 90). Other modes are unaffected.	91 + [SEND]
42	Call-Forward No-Answer Set/Activate	Enter a phone number and activate call forwarding to that number. Forwarding will trigger only when you do not answer incoming call (No Answer).	42 + [forward destination number] + [SEND]
92	Call-Forward No-Answer Activate	Activate call-forwarding to a previously set number (42). Forwarding will trigger only when you do not answer incoming call (No Answer).	92 + [SEND]
93	Call-Forward No-Answer Deactivate	Deactivate Forward-No-Answer Mode only (42 & 92). Other modes are unaffected.	93 + [SEND]

Call Recording

Code	Name	Description	Usage
81	Call Recording Start	Start recording phone call in-progress. (Other party not aware)	88 + [SEND]
75	Call Recording Pause	Pause call recording in-progress.	75 + [SEND]
76	Call Recording Resume	Resume call recording that was paused.	76 + [SEND]
82	Call Recording Stop	Stop recording phone call in-progress.	89 + [SEND] (or hang up)

Feature Codes for VIP Call Center Agents

Code	Name	Description	Usage
*99	Directed Call Group Pickup as Agent	Allows an agent of a call group to intercept an incoming call to that group. (i.e. the interceptor must be an agent of the group)	[*99 + Extension # of ringing group] + [SEND]
*50	Agent Available Once	Agent is available to take one call from their call queue(s). After a call is taken, the agent will not automatically be made available for subsequent calls.	*50 + [SEND]
*51	Agent Available Always	Agent is available to take calls from all call queue(s) of which they are an agent.	*51 + [SEND]
*52	Agent Not Available	Agent can no longer take calls from any their call queue(s).	*52 + [SEND]

All Feature Codes in Numerical Order

Code	Name	Description	Usage
088	Call Monitoring	Allows a manager to listen to and barge into calls	088+Extension + [SEND]
*10+Ext	Send To voicemail	Send active call to designated extensions voicemail	*10+Extension + [SEND]
*40	Activate-Forward	Activate call forwarding	*40 + [SEND]
*41+Ext	Set-Forward-Busy	Enter a phone number and activate call forwarding to that number. Forwarding will trigger only when you are on the phone (Busy).	41 + [forward destination number] + [SEND]
*42	Set-Forward-No-Answer	Set Forward No Answer Number	*42 + [SEND]
*43	Express Hotdesk Sign In	Sign in Hotdesking with Device Override	*43 + [SEND]
*44	Express Hotdesk Sign Out	Sign Out of Device Hotdesking	*44 + [SEND]
*50	Agent Available Once	Agent is available to take one call from their call queue(s). After a call is taken, the agent will not automatically be made available for subsequent calls.	*50 + [SEND]
*51	Agent Available Always	Agent is available to take calls from all call queues of which they are an agent	*51 + [SEND]
*52	Agent Not Available	Agent can no longer take calls from any of their call queues	*52 + [SEND]

Code	Name	Description	Usage
*67	To Connection w/Privacy	Once Time CallerID Block	*67 + [SEND]
*68	Disable Caller ID Block	Disable one-time CallerID block	*67 + [SEND]
*69	Call Return	Call return	*69 + [SEND]
*71+Ext	Intercom	Intercom	*71+Extension + [SEND]
*72+Ext	Set-Forward	Forwards calls to another extension	*72+Extension + [SEND]
*73	Deactivate Forward	Deactivates call forwarding	*73 + [SEND]
*75	Pause Recording	Pauses current recording	*75 + [SEND]
*76	Resume Call Recording	Resumes call recording	*76 + [SEND]
*77	Activate Reject Anonymous	Rejects all calls without CallerID	*77 + [SEND]
*78	Activate DND	Activates Do Not Disturb	*78 + [SEND]
*79	Deactivate DND	Deactivates Do Not Disturb	*79 + [SEND]
*80	Move Call	Moves call to your current device	*80 + [SEND]
*81	Start Call Recording	Starts recording your current call	*81 + [SEND]
*82	Stop Recording	Stops recording your current call	*82 + [SEND]
*83	Enable Hotdesking	Sign into HotDesk extension	*83 + [SEND]
*84	Disable HotDesking	Sign out of HotDesk extension	*84 + [SEND]
*87	Deactivate-Reject Anonymous	Stops rejecting all calls without CallerID	*87 + [SEND]
*88	Call Forward Active	Activates call forwarding	*88 + [SEND]
*89	Call Forward Active Disable	Deactivates call forwarding	*89 + [SEND]
*90	Activate Call Forwarding-Busy	Activate call-forwarding to a previously set number (41). Forwarding will trigger only when you are on the phone (Busy).	*90 + [SEND]
*91	Deactivate-Forward-Busy	Deactivate Forward-Busy Mode only (41 & 90). Other modes are unaffected.	*91 + [SEND]
*92	Activate-Forward-No Answer	Enables all calls to forward to another extension when unanswered	*92 + [SEND]
*93	Deactivate-Forward-No Answer	Deactivates call forwarding when you don’t answer the phone.	*93 + [SEND]
*95	Site Group Pickup	Used for picking up a call that is ringing at an extension that belongs to a pre-defined group (department).	*95 + [SEND]
*96	Domain Pickup	used for picking up a call that is ringing at an extension that belongs to the same domain.	*96 + [SEND]
*98	Site Pickup	Used for picking up a call that is ringing at an extension that belongs to a pre-defined site and a pre-defined group (department).	*98 + [SEND]
*99	Call Pickup	Allows a user to intercept an incoming call	99 + [Extension # of ringing phone] + [SEND]