Objective

This guide will walk you through setting up Poly E-Series devices that are new or have been flashed from/to Crexendo. After the phone completes initial setup screens (language, network, time, agreements), it will connect to Crexendo and register automatically.
 

User Context

• VIP: How-To Set Up a New or Re-Flashed Poly E-Series Device for Crexendo
   

Eligibility

• Poly E-Series device is powered on (PoE or power adapter)
• Device is connected to the network (Ethernet recommended)
• Network allows the phone to reach the internet / Crexendo provisioning
   

Procedure

1. Power on the device and start the initial prompts. Plug in the phone and connect it to the network. When it boots, follow the on-screen prompts to confirm basic setup items like language and network.
2. Set an Admin Password (temporary). When prompted, set an admin password. 

   NOTE: This password will be overwritten after provisioning is complete.

    
3. Select the Network Connection. Choose the appropriate network connection option when prompted.
4. Select the Time Zone. Select the correct time zone for your location.

   NOTE: If you see an unexpected page during the setup, select Cancel to continue

    
5. Accept the Poly EULA / Terms of Service from Poly to proceed. The setup screens may appear in any order:
   • Move through each prompt as it appears
   • Accept agreements when prompted
   • Continue until the phone finishes the initial setup
      
6. Confirm the Device has reached Crexendo. After completing the prompts, the device will connect to the Crexendo system. Once it checks in, it should come online and register.

Escalation Information

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