Objective

Hot Desking, also known as Hoteling, allows users to sign in to a shared desk phone and temporarily use that device with their own extension. After signing in, supported phones update the line display to show the signed-in user's name and extension.

User Context

• How to sign in to a hot desking phone
• How to sign out of a hot desking phone
   

Eligibility

• Each user who will use Hot Desking must have their own Crexendo VIP user account and extension.
• The user's voicemail PIN must be configured and known to the user.
• The desk phone must support SNAPbuilder configuration.
• A Hot Desking user can only have one device associated with their user account.

Procedure

Using Hot Desking on a Desk Phone

After a desk phone has been configured for Hot Desking, users can sign in using their own extension and voicemail PIN. The shared phone will temporarily operate as the signed-in user's extension.

Sign In to a Hot Desking Phone

1. Press the Hot Desk Sign In button on the desk phone. 
   • If a Sign In button is not available, dial *43.
      
2. When prompted for your Account Number, enter your extension.
3. When prompted for your password, enter your voicemail PIN and #. The automated system will read back information about the device owner and the account you are signing in with.
4. Press 2 to confirm the sign-in. The phone will begin the sign-in process.
5. Allow the phone to reboot. This is a normal part of the sign-in process.
6. After the sign-in completes, verify that the phone displays your name and extension.

Sign Out of a Hot Desking Phone

1. Press the Hot Desk Sign Out button on the desk phone.
   • If a Sign Out button is not available, dial *44.
      
2. When prompted, enter your voicemail PIN to confirm the sign-out.
3. Allow the phone to complete the sign-out process.
4. Verify that your name and extension are no longer displayed as the active Hot Desking user.
    

Related Information

Video Demonstration

Escalation Information

Change Log