Symptoms
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HT813 - Manual Registration
Procedure
NOTE: These devices will auto-provision if our customer has everything configured correctly on their firewall.
- Once in your remote session, have your customer retrieve the IP address from the router or by plugging in an analog phone to the FXS port.
- Go to the port you need to set up for the customer (FXS or FXO). The customer should know what their device requires to operate.
- Go to the Phone tab of the extension. Click the Edit button (pencil icon).
- Enter the information in their respective fields.
EXAMPLE:
- Domain/Proxy: MyTestAccount
- Outbound Proxy: usw2.crexendovip.com:5080 (Note: The port is not present when copying the details; you need to add this)
- Username: 2799
- Password: 2ZE2WK4Z7FeW - Scroll down to the bottom and hit Apply.
- Go to the Status page and verify the device is registered.
Escalation Information
Escalation Information: SD2
If you have any questions, concerns, or issues, contact the Service Desk II (SD2) team.
IMPORTANT: Before escalating to SD2, refer to this article.
Change Log
| Date | Description |
|---|---|
| Jul 9, 2026 | Article revamped |