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Grandstream

How To: How To: Grandstream - Manual Registration HT812

User Context

  • How to do manual registration for grandstream
     

Procedure

NOTE: These devices will auto-provision if our customer has everything configured correctly on their firewall. 

 
  1. Once in your remote session, have your customer retrieve the IP address from the router or by plugging in an analog phone to the FXS port.
  2. Go to the port you need to set up for the customer (FXS or FXO). The customer should know what their device requires to operate.
  3. Go to the Phone tab of the extension. Click the Edit button (pencil icon).


  4. Enter the information in their respective fields:
    • Outbound Proxy

    • SIP User ID
    • SIP Authenticate ID
    • SIP Authentication Password
    • Name

  5. Scroll down to the bottom and hit Save and Apply.

  6. Go to the Port Status page and verify the device is registered.

Escalation Information

Escalation Information: SD2

If you have any questions, concerns, or issues, contact the Service Desk II (SD2) team.

IMPORTANT: Before escalating to SD2, refer to this article.

 

 

Change Log

Date Description
Aug 11, 2026 Article created.

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