Symptoms

• How can I send an SMS campaign
   

Eligibility

• Login access to the Business Marketing Messaging platform
• An approved/available Sender ID (number or configured sender)
• A recipient list (copy/paste numbers, saved contacts/lists/segments, or a CSV/XLSX file)
• Message content prepared (or use templates / AI assistant)
   

Procedure

1. Go to Messaging > SMS messaging, then select New Message
2. In the Sender and recipients section, open the Sender ID dropdown and select the sender.
   
   
3. Add recipients. You can select one of these methods to match your workflow:

   Copy and Paste Numbers

    

    

    

   Search Contacts, Lists, or Segments

    

    

    

   Import Recipients from File (CSV/XLSX)

   Tab Body

    

    
4. Write message content
5. In the Message content, type your SMS in the message composer. You can use these content tools:
   • Templates (reuse common messages)
   • File columns/contact fields (personalise using uploaded recipient data)
   • Landing Pages
   • Translate
   • Opt-out management options (where applicable)
     
     
6. Review the character counter and SMS segment estimate.
   
   
7. Use the live preview to confirm how the message displays on a handset.
8. Click Send test to send the composed message to yourself/colleagues before launching.

   TIP: You can also use the AI Assistant to draft your message. Refer to the steps below. 

    
9. Send Now or schedule your campaign
   1. In Message details, confirm the campaign settings:
      • Message name (rename the default if needed)
      • Send period (send all at once or spread delivery over time)
      • Schedule (send now or schedule for later)
      • Message recurrence (available when scheduling for later, for recurring sends to the same recipients)
   2. Choose if you want to send your campaign immediately or for later.

Escalation Information

Change Log

1. Copy your mobile numbers from a spreadsheet (one per line is best).
2. Paste them into the Numbers and contacts field.
3. Use this option if you don’t want to save recipients to contact lists.

1. Next to Numbers and contacts, click any of the following:
   • Search contacts OR
   • Search contact lists OR
   • Search contact segments
2. Select one or more contacts/lists/segments in the modal.
3. Click Add Recipients to confirm.