How to Change a Time Frame as a Reseller

Learn how to adjust timelines effectively to optimize workflow and maximize profits as a reseller.

Written By Gideon O'Daniel (Administrator)

Updated at October 16th, 2025

Table of Contents

Introduction:

This guide provides the steps for a Reseller to change a customer's Time Frames such as Business Hours, Holidays, etc.

 

Steps:

  1. Login to the Crexendo VIP Portal at: https://portal.crexendovip.com/portal/
  1. Select “Domains.”
  1. Search for or click the domain you would like to edit.
  1. Select the “Users” button in the navigation row.
  1. Locate a user with an Office Manager user license and select the “Masquerade” icon to login as the user.
  1. Once you are masquerading as the Office Manager, select the “Time Frames” navigation button.
  1. Select “Domain” to access the Time Frames for the domain which will display any previously created Time Frames. Select the Edit icon to make changes to these Time Frames.