How To: Desk Phone - Park a Call

User Context

• How can I answer a call
   

Procedure

Call Park places a call into a shared “hold queue” so another user can pick it up (instead of transferring it directly). Call parks must be created by an administrator. 

Park a Call using transfer

1. While on the call, press Transfer (soft key or hard key). The caller is placed on hold.
2. Dial the Call Park extension (example: 9001).
3. Press B. Transfer or press Transfer again (depends on model).
   
   The call is now parked on that Call Park.
    

Park a Call using a Park Button Programmed 

1. During the call, press the programmed Park feature button.
2. The phone parks the call immediately at that park location.
    

Retrieve a Parked Call

1. Dial the Call Park extension (e.g., 9001) and press Send (or wait ~4 seconds).
2. If you have the park programmed as a button, you can often just press the Park button to retrieve.
    

Related Information

• Overview: Crexendo Desk Phone
   

Escalation Information

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