Objective

This article will walk you through the creation of a Domain for new customers
 

Symptoms

• How to create a domain
   

Eligibility

Limited to Management users, and will require permission from SD3 or above to allow access
 

Procedure

1. Open the Crexendo VIP Portal
2. Click on Domains
   
   
3. Click the Add Domain button
   
   
4. Fill out the following tabs

   Basic Tab

   

   Name	This will be the customer's domain name and cannot be changed.
   Description	VIP Small, VIP Mid, VIP Large
   Reseller	This will usually be Crexendo_Direct_Customers, but if you know who the Partner is, you can assign it to their Reseller portal
   Email Sender	Leave this no-reply@crexendovip.com
   Residential	Always make sure No is selected
   Status	Always Active for new accounts
   Single Sign-On	Keep this disabled. We currently do not have SSO Support

    

    

   Defaults Tab

   

   Dial Permissions	Use the US and Canada
   Timezone	Match this to the customer's time zone
   Area Code	Match this to the Customer's Primary Telephone Number
   Caller Name	This will be the customer's outbound CID sent to 911 and Outbound
   Caller ID	Match this to the Customer's Primary Telephone Number
   Enable Voicemail	Leave this checked, as it will turn it off for the entire account
   Voicemail Transcription	Enable this only if they have it listed on the Sales order, or the Migration template
   Language	Default is English.
   Voice	Default. No need to change
   Preferred Server Location	Use this field to point the devices to the closet server for the customer

    

    

   Limits Tab

   

   The only parameter needed to be changed on this page is the Max Users

   NOTE: Match this to the Work Order or Migration Template

    

    

    

   Recording Tab

   

   No changes on this page. SD3 or VIP Eng will adjust this as needed.

    

    
5. Save to create the domain.
    

Escalation Information

Change Log