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Description The VIP Portal for Users is a web-based tool that is available to be used to access your own...
May 6th, 2026 179 views 0 likes
Expired or Mismatched Time Frame (Always Showing as Expired) Why does an Always Time Frame show Expired? Reference: Problem: VIP...
April 15th, 2026 240 views 0 likes
Objective Customers typically already have an extension scheme in place. When building out a new domain, we should strive to...
May 20th, 2026 229 views 0 likes
Symptoms What are the available features for SNAPbuilder Procedure Feature Description Target Line Appearance Assigns an extension number that...
April 8th, 2026 239 views 0 likes
Symptoms Create a new answering rule Procedure You can create a new Answering Rule in two different tabs: In...
May 6th, 2026 359 views 0 likes
Symptoms How can I add a contact in VIP Portal Procedure To filter your contacts, select the drop-down menu...
May 6th, 2026 237 views 0 likes
Symptoms How can I access my SNAPbuilder Procedure NOTE: SNAPbuilder is only used for feature buttons (not Soft Keys)....
April 8th, 2026 324 views 0 likes
Symptoms I want to add a new voicemail greeting Procedure Select the Manage button Select Add Greeting at the...
April 7th, 2026 356 views 0 likes
Symptoms Offloading Call Recordings to Third Party Services Procedure Go to the VIP Portal and navigate to the Call...
May 7th, 2026 157 views 0 likes
Symptoms I want to listen in on the call between the Agent and the caller Procedure This feature allows...
May 11th, 2026 114 views 0 likes
Symptoms I want to barge in a call Procedure This feature allows the Supervisor to take over the call...
May 11th, 2026 181 views 0 likes
Symptoms Create conference extension Procedure Conferences are static extensions that allow multiple users to join a call and participate....
May 11th, 2026 113 views 0 likes
Objective This article will walk you through the creation of a Domain for new customers Symptoms How to create a...
May 11th, 2026 191 views 0 likes
Objective Create a Night Mode / Time Frame Toggle button that routes calls to an after-hours destination. Symptoms How to...
April 15th, 2026 319 views 0 likes
Objective You can access your voicemail and its settings through multiple platforms, including your desk phone, mobile app, web phone,...
April 7th, 2026 673 views 0 likes
Symptoms How to add a button in SNAPbuilder How to edit a button in SNAPbuilder Procedure Adding a Button...
April 8th, 2026 405 views 0 likes
Symptoms How to filter call history in VIP Portal Procedure Select Filter from the top left side of the...
May 6th, 2026 297 views 0 likes
Symptoms How hotdesk device Procedure In the Manager Portal, navigate to your Domain, then Users. Click Add User Create...
May 11th, 2026 209 views 0 likes
Symptoms VIP - Loading Contacts Import contacts in VIP Portal Procedure Import Contact for All Phones Go to Users,...
May 11th, 2026 157 views 0 likes
Symptoms I want to setup the enhanced voicemail Procedure If you would like to add the option to dial...
April 1st, 2026 230 views 0 likes
Symptoms How to use a hotdesk device Procedure Using the Hotdesking Device via the Manager Portal Log in to...
May 11th, 2026 174 views 0 likes
Symptoms I need to receive inbound faxes Procedure Once the fax feature is enabled by Crexendo, incoming faxes will...
April 13th, 2026 342 views 0 likes
Symptoms How to send outbound faxes in VIP Portal Procedure VIP Faxing allows you to send and receive faxes...
April 13th, 2026 510 views 0 likes
Symptoms How to do the whisper feature in VIP Portal Procedure This feature allows the user to speak only...
May 11th, 2026 120 views 0 likes
Symptoms How can I block spam calls Procedure If you would like to block a SPAM or Robocall number...
May 6th, 2026 262 views 0 likes
Symptoms VIP - Offloading Call Recordings to Third Party Services Procedure After remote storage has been configured, the table...
May 7th, 2026 153 views 0 likes
Symptoms VIP - Offloading Call Recordings to Third Party Services Procedure For playback in the VIP Portal, use the...
May 7th, 2026 204 views 0 likes
Objective Time-based call routing allows you to determine where calls are routed based on when they come in. This can...
May 7th, 2026 599 views 0 likes
Symptoms I am having problem with my Night Mode button Procedure Go to Inventory, then select the Phone Number...
April 15th, 2026 155 views 0 likes
Symptoms I am having problems with my Night mode button Night mode button not showing in my phone The Night...
April 15th, 2026 179 views 0 likes
Symptoms I am having problems with my Night Mode button Calls aren’t routing to after-hours when Night Mode is ON...
April 15th, 2026 178 views 0 likes
Symptoms The Office Manager doesn’t see the CAIRO tile in VIP Portal No CAIRO icon in VIP Portal Procedure...
April 16th, 2026 189 views 0 likes
Symptoms User extension conflicts with a system feature Procedure Verify the extension is not in the reserved list EXAMPLE:...
May 20th, 2026 129 views 0 likes
Objective Feature codes (also called star codes) let you quickly control calling features directly from your Crexendo phone keypad—such as...
May 20th, 2026 337 views 0 likes
Objective A Group (Shared) Voicemail Box is a dedicated voicemail mailbox that multiple users can monitor. This article shows you...
May 21st, 2026 266 views 0 likes
Symptoms Voicemails aren’t notifying the right inbox/email Procedure Re-check the Group Voicemail user’s Voicemail tab settings. Confirm voicemail-to-email is...
May 21st, 2026 117 views 0 likes
Symptoms Calls are not routing to the Group Voicemail Procedure Confirm the call flow routes to the Group Voicemail...
May 21st, 2026 110 views 0 likes
Symptoms The Group Voicemail key doesn’t appear on the phone Procedure Confirm you added a Line Appearance (or equivalent)...
May 21st, 2026 91 views 0 likes
Symptoms VIP Mobile App users don’t see the shared mailbox Procedure Confirm the user is subscribed to the shared...
May 21st, 2026 107 views 0 likes
Symptoms How to add users in VIP Portal Eligibility This action can only be done by an admin or...
May 26th, 2026 181 views 1 likes
Symptoms How to edit users in VIP Portal Eligibility This action can only be done by an admin or...
May 26th, 2026 593 views 0 likes
Symptoms How to reset users in VIP Portal Eligibility This action can only be done by an admin or...
May 26th, 2026 137 views 0 likes
Symptoms Enabling International Calling in VIP Procedure In VIP Admin, go into the User Profile and change International dial...
June 15th, 2026 73 views 0 likes
Objective v37 introduces increased security features that allow for separating the user's Voicemail PIN from the Portal login password. Administrators...
May 29th, 2026 101 views 0 likes
Symptoms VIP w/NICS (IVue) Integration for Coop Customers (Yealink phone & Loup) Cause The issue occurs when calls from...
June 5th, 2026 127 views 0 likes
Objective This article explains how you can spontaneously set your status to Do Not Disturb (DND) across all your devices...
June 15th, 2026 75 views 0 likes
Objective In your Crexendo VIP, you have the option to set up your call queues to offer your callers the...
June 15th, 2026 61 views 0 likes
Objective This guide will explain how to set up Time Frames for your inbound call routing as well as for...
July 15th, 2026 129 views 0 likes
July 15th, 2026 57 views 0 likes
Symptoms How to assign an auto attendant greeting to play during a specific time frame Procedure If you have...
July 15th, 2026 85 views 0 likes
Symptoms I need to add a new person to my domain (partner) I need to add a new person to...
July 17th, 2026 35 views 0 likes
Objective This feature will allow customers to sign in to hotdesking devices and see the line keys update with their...
July 21st, 2026 27 views 0 likes
Objective Hot Desking (or Hoteling) is a workplace system where employees use available desks at different times on a first-come,...
July 21st, 2026 39 views 0 likes
Objective This use case supports an “Executive Assistant” call flow where executives and their assistants each have a direct number,...
July 22nd, 2026 20 views 0 likes
Symptoms How to enable flexible caller ID Procedure NOTE: Flexible ID requests go to SD3 . SD3 will...
August 11th, 2026 22 views 0 likes