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Description The VIP Portal for Users is a web-based tool that is available to be used to access your own...
May 6th, 2026 15 views 0 likes
Night Mode button Why is the Night Mode time frame set to “Always”? The phone button controls when Night Mode...
April 15th, 2026 54 views 0 likes
Symptoms What are the available features for SNAPbuilder Procedure Feature Description Target Line Appearance Assigns an extension number that...
April 8th, 2026 69 views 0 likes
Symptoms How can I add a contact in VIP Portal Procedure To filter your contacts, select the drop-down menu...
May 6th, 2026 18 views 0 likes
Symptoms Create a new answering rule Procedure You can create a new Answering Rule in two different tabs: In...
Symptoms I want to setup the enhanced voicemail Procedure If you would like to add the option to dial...
April 1st, 2026 62 views 0 likes
Objective You can access your voicemail and its settings through multiple platforms, including your desk phone, mobile app, web phone,...
April 7th, 2026 78 views 0 likes
Symptoms I want to add a new voicemail greeting Procedure Select the Manage button Select Add Greeting at the...
April 7th, 2026 84 views 0 likes
Symptoms How can I access my SNAPbuilder Procedure NOTE: SNAPbuilder is only used for feature buttons (not Soft Keys)....
April 8th, 2026 82 views 0 likes
Symptoms How to add a button in SNAPbuilder How to edit a button in SNAPbuilder Procedure Adding a Button...
April 8th, 2026 91 views 0 likes
Symptoms I need to receive inbound faxes Procedure Once the fax feature is enabled by Crexendo, incoming faxes will...
April 13th, 2026 91 views 0 likes
Symptoms How to send outbound faxes in VIP Portal Procedure VIP Faxing allows you to send and receive faxes...
April 13th, 2026 94 views 0 likes
Objective Create a Night Mode / Time Frame Toggle button that routes calls to an after-hours destination. Symptoms How to...
April 15th, 2026 126 views 0 likes
Symptoms How to filter call history in VIP Portal Procedure Select Filter from the top left side of the...
Symptoms How can I block spam calls Procedure If you would like to block a SPAM or Robocall number...
May 6th, 2026 16 views 0 likes
Symptoms Offloading Call Recordings to Third Party Services Procedure Go to the VIP Portal and navigate to the Call...
May 7th, 2026 19 views 0 likes
Symptoms VIP - Offloading Call Recordings to Third Party Services Procedure After remote storage has been configured, the table...
May 7th, 2026 12 views 0 likes
Symptoms VIP - Offloading Call Recordings to Third Party Services Procedure For playback in the VIP Portal, use the...
Objective Time-based call routing allows you to determine where calls are routed based on when they come in. This can...
May 7th, 2026 14 views 0 likes
Symptoms I am having problem with my Night Mode button Procedure Go to Inventory, then select the Phone Number...
April 15th, 2026 45 views 0 likes
Symptoms I am having problems with my Night mode button Night mode button not showing in my phone The Night...
April 15th, 2026 44 views 0 likes
Symptoms I am having problems with my Night Mode button Calls aren’t routing to after-hours when Night Mode is ON...
April 15th, 2026 46 views 0 likes
Symptoms The Office Manager doesn’t see the CAIRO tile in VIP Portal No CAIRO icon in VIP Portal Procedure...
April 16th, 2026 45 views 0 likes
Description The VIP Web Phone allows the user to utilize their computer as a “soft phone” to make and receive...
April 6th, 2026 71 views 0 likes
How To: VIP Mobile App - Make a Call Symptoms I want to make a call in the mobile app...
April 6th, 2026 85 views 0 likes
How To: VIP Mobile App - Add Another Caller to a Call Symptoms How can I add another call to...
Symptoms How to access the VIP Mobile App Procedure via Web Browser Using your web browser, navigate to Crexendo...
April 6th, 2026 94 views 0 likes
Symptoms How to transfer a call Procedure Select the Transfer button Select either to transfer to one of your...
April 6th, 2026 76 views 0 likes
Symptoms How to park a call in Webphone Procedure Select Park call Select an available call park to send...
Symptoms How to check voicemail Procedure Within the Crexendo Web Phone, select Voicemail from the navigation pane. The Voicemail...
April 7th, 2026 64 views 0 likes
Symptoms VIP Webphone is not working properly Procedure Follow the instructions below: Confirm the user is using Google Chrome....
April 30th, 2026 35 views 0 likes