Symptoms
-
VIP Mobile App users don’t see the shared mailbox
Procedure
- Confirm the user is subscribed to the shared mailbox in the internal Shared VM enablement settings.
- Have the user fully close and reopen the VIP Mobile App (or sign out/in if required).
- Validate that the shared mailbox appears under Visual Voicemail.
Related Information
Escalation Information
Escalation Information: SD1
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Change Log
| Date | Description |
|---|---|
| May 22, 2026 | Article revamped |