Symptoms
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VIP - Offloading Call Recordings to Third Party Services
Procedure
After remote storage has been configured, the table in the Remote Recording Session screen has editing options available to the right of every configuration.
Editing and deleting a configuration are only available when there are no archived recordings linked to it. That configuration is needed to playback any recordings sent there, as otherwise they would be unlinked and unavailable to play.
There is also a Test button (microphone icon) which can be used to re-validate any settings, using the same validation process as when adding a new configuration.
To learn how to playback archived recordings, refer to How To: VIP Portal - Playback Archived Recording
Escalation Information
Escalation Information: SD1
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Change Log
| Date | Description |
|---|---|
| May 7, 2026 | Article migrated and revamped |