Objective
Time-based call routing allows you to determine where calls are routed based on when they come in. This can be useful for setting up after-hours greetings, holiday greetings, lines that point to shift/duty phones, or temporary closures.
IMPORTANT: While most help articles have parts you can skip, it is highly recommended to read this article in full prior to making any changes. Failure to do so can result in your phones not working.
As such, this article has been kept as streamlined as possible out of respect for your time.
Symptoms
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VIP - Time-Based Call Routing
Eligibility
The first thing you need to do in order to configure time-based routing is to create some timeframes. To create a timeframe, consult our guide on timeframes.
For demonstration purposes, these are the timeframes on the example system:
Test Business Hours are 9 AM to 5 PM every day of the work week, excluding weekends.
Test Holidays is set for all day on December 25th
Test Temporary Reroute is set to run all day July 1st, 1999 – more on this in Configuring Timeframes
Test Temporary Override will not be used; disregard it
NOTE: It is not necessary to create an after-hours timeframe. Time-based routing automatically creates a Default timeframe for any calls not defined by your timeframes to route to.
Procedure
- Log in to the portal and select Inventory. You should be presented with a list of phone numbers on your account.
- Select the number you wish to modify, and you will be presented with a screen similar to the following:
- Change Enable Time Frames in the upper left corner to Yes by clicking on the switch. The screen should then immediately change.
Escalation Information
Escalation Information: SD1
If you need additional assistance, contact Crexendo Support at 855-211-2255 or email us at support@crexendo.com
Change Log
| Date | Description |
|---|---|
| May 8, 2026 | Article migrated and revamped |