Symptoms

• I am having problems with my Night Mode button
• Calls aren’t routing to after-hours when Night Mode is ON
   

Procedure

Confirm the following:

• The after-hours number/extension is correct on the Night Mode answering rule.
• Night Mode is added to the phone number’s time-of-day routing with the correct destination.
• The toggle’s Target User is the TOD Routing user.
   

Escalation Information

Change Log