Problem: VIP Portal - Night Mode Button not Showing on Phone

Written By Jexter Reyes (Administrator)

Updated at April 24th, 2026

Symptoms

  • I am having problems with my Night mode button
  • Night mode button not showing in my phone
  • The Night Mode button doesn’t show up on the phone
     

Procedure

Confirm the following:

  • You selected the correct MAC address in Inventory > Phone Hardware.
  • The line key is set to Timeframe Toggle, and Night Mode is selected.
  • You clicked Save in SNAP Builder and rebooted the phone. 
     

Escalation Information

Escalation Information: SD1

If you need additional assistance, contact Crexendo Support at 855-211-2255 or email us at support@crexendo.com

 

Change Log

Date Description
Apr 16, 2026 Article revamped