Symptoms
-
Voicemails aren’t notifying the right inbox/email
Procedure
- Re-check the Group Voicemail user’s Voicemail tab settings.
- Confirm voicemail-to-email is enabled, and the delivery email matches the shared mailbox/DG.
- If using a distribution group, confirm membership and delivery rules on the email side.
Related Information
Escalation Information
Escalation Information: SD1
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Change Log
| Date | Description |
|---|---|
| May 22, 2026 | Article revamped |