Objective
This guide will explain how to set up Time Frames for your inbound call routing as well as for individual users.
Time Frames are set periods of time that your phone system follows. This could include scenarios such as business hours, after-hours, and holidays.
NOTE: Creating Time Frames only makes the system aware of these periods. A time frame alone does not cause the system to perform any action during those times. The time frame must be assigned an action in either the Inventory for the domain or the Answering Rules for the user.
Symptoms
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How to Create and Edit Time Frames in VIP Portal
Procedure
To create a new Time Frame for inbound calls to follow:
- Log in to the VIP Portal for Managers and select Time Frames from the navigation buttons.
- Within Time Frames, you will see any Time Frames that have been created by users as well as the name of your domain. Click on your domain name.
- Click Add Time Frame on the upper right side of the screen.
- Give your Time Frame a name. Common names would include business hours, after-hours, and holidays

NOTE: The name cannot be changed unless you delete it.
- Select when you would like this Time Frame to take place. Here are your options:
Always
Make the time frame always in effect. This serves as a catch-all when no other option applies.
Click Save to complete your new time frame.
Days of the Week
This option makes a weekly schedule, such as business hours and after-hours.
- Name the time frame and select Days of the Week.
- Select the “Days of the Week” tab and select the days you would like to include in the time frame.
- For each day, select the hours you want the time frame applied to. The drop-down arrow allows you to set an every-week recurrence or customize it to a specific schedule.

Specific Dates
This option makes the time frame only in effect during a specific date range and time, such as an office closure with the option for recurrence.
- Name the time frame and select Specific Dates. Select Next or select the Specific Dates tab.
- Enter the date and time you want to add to the time frame and select the Add button (blue cross icon) to add it to the time frame. Repeat the process to add additional days.
- Select the drop-down menu next to Recurrence to customize when this will recur if needed.
- Select Save to complete the time frame.

Holidays
Allows you to select from national and international holidays and make them recur each year.
- Name the Time Frame and select Holidays.
- Search for or click in the Search holidays box to show all United States holidays.
- Select the holiday or holidays and the times you would like to make this time frame cover. This can be the entire day or just during normal business hours.
- To make these recur annually, select the Recurrence drop-down menu and select Yearly on selected holiday.
- Select Next.
- Set observation rules for when holidays occur on certain days, such as when a holiday falls on a weekend.
- Select Save to finish the time frame.

Custom
Creates a time frame that combines days of the week, specific dates, and holidays.
- Name your time frame and select Custom and Save.
- Select Add to add a time frame for days of the week, specific dates, and/or holidays.

Related Information
- How To: VIP Portal - Enable Time Frame for Domain
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How To: VIP Portal - Associate Time Frame with Auto Attendant Greeting
Escalation Information
Escalation Information: SD1
If you need additional assistance, contact Crexendo Support at 855-211-2255 or email us at support@crexendo.com
Change Log
| Date | Description |
|---|---|
| Jul 15, 2026 | Article revamped |