Symptoms

• How to reset users in VIP Portal
  
   

Eligibility

This action can only be done by an admin or Office Manager from the VIP Portal for Managers.
 

Procedure

The Users section of the VIP Portal for Managers lets you manage your users in one place.

1. Go to Users and click on the user’s name.
2. Select the Advanced tab.
3. Select Reset User
   
   
4. Review the options presented. The portal will automatically select to delete the voicemail messages, greetings, answering rules, and custom contacts.
   • If the user has a direct phone number assigned to them, select Unassign Phone Number 
   • If you would like to unassign their physical phone from the extension, select Remove lines from physical phones.
   • If you are ready to assign the existing extension to a new user, select Recycle User. If not, then leave it unchecked and select Reset.
     
     

After the user has been reset, the extension will show in the Users section as set up required. You can leave the extension as is until you have a new user to take the extension, or you can delete the extension completely.
  

Escalation Information

Change Log