Symptoms
-
Calls are not routing to the Group Voicemail
Procedure
- Confirm the call flow routes to the Group Voicemail extension
- Verify the routing condition (no-answer, busy, timeout, menu option) is correct.
- Test with an external call and confirm the voicemail greeting/box answers.
Related Information
Escalation Information
Escalation Information: SD1
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Change Log
| Date | Description |
|---|---|
| May 22, 2026 | Article revamped |