Symptoms
-
The Group Voicemail key doesn’t appear on the phone
Procedure
- Confirm you added a Line Appearance (or equivalent) key in SnapBuilder.
- Verify you selected the correct lettered extension (e.g., 8995a) for that device.
-
Save SnapBuilder and ensure the device resyncs/reboots.
Related Information
Escalation Information
Escalation Information: SD1
If you need additional assistance, contact Crexendo Support at 855-211-2255 or email us at support@crexendo.com
Change Log
| Date | Description |
|---|---|
| May 22, 2026 | Article revamped |