Symptoms
-
I want to barge in a call
Procedure
This feature allows the Supervisor to take over the call from the agent and speak to both the agent and the customer:
- From your Device, dial 088 + extension number. The call will connect, and the prompt will say, “Thank you!”
You are now listening in on the call and can hear the conversation
- Dial *52 to barge in; you will now be able to communicate with both parties.
NOTE: To leave, hang up your call, and redial the extension if needed.
Escalation Information
Escalation Information: SD1
If you need additional assistance, contact Crexendo Support at 855-211-2255 or email us at support@crexendo.com
Change Log
| Date | Description |
|---|---|
| May 12, 2026 | Article migrated and revamped |