Symptoms
-
How to do the whisper feature in VIP Portal
Procedure
This feature allows the user to speak only to the agent to relay messages without the customer hearing the Supervisor.
- From your device, dial 088 + extension number. The call will connect, and the prompt will say, “Thank you!”
You are now listening in on the call and can hear the conversation
- Dial *53, and you will now be in whisper mode
NOTE: To leave, hang up your call, and redial the extension if needed.
Escalation Information
Escalation Information: SD1
If you need additional assistance, contact Crexendo Support at 855-211-2255 or email us at support@crexendo.com
Change Log
| Date | Description |
|---|---|
| May 12, 2026 | Article migrated and revamped |